Customer Service Representative

Conn Selmer, Inc; Elkhart (IN); On-site; USD 35,000 - 52,000; Full time

Job summary

Conn Selmer, Inc. is seeking a dedicated Customer Service Associate in Indiana to provide exceptional support and process orders efficiently. The role focuses on accuracy, timeliness, and professional communication with customers and internal teams.

The successful candidate will handle inquiries, coordinate with credit and operations, and work toward monthly KPI goals in a fast-paced environment. Some overtime may be required to meet deadlines.

Qualifications

• High school diploma or equivalent required.
• Ability to deliver courteous, professional customer service.
• Strong written and verbal communication; detail oriented.
• Experience with Microsoft Office products (Outlook, Word, Excel) required.
• Prior call center or customer service experience preferred.

Responsibilities

• Answer customer service inquiries promptly and courteously.
• Receive and process orders accurately per policies.
• Collaborate with credit and operations to ensure timely shipping.
• Meet monthly KPI targets and maintain productivity quotas.
• Maintain regular attendance and punctuality; handle high-stress situations.

Skills

Customer service

Communication skills

Teamwork

Attention to detail

Education

High School Diploma

Tools

MS Outlook

MS Word

MS Excel

MS Teams

MS Dynamics

Job description

Description

At Conn Selmer, we're passionate about music and dedicated to producing the highest-quality instruments for musicians of all skill levels. As a member of our organization, we seek candidates who possess the following values: Integrity, Excellence, Teamwork, Inclusivity, and Innovation. Please see our Conn Selmer website (www.connselmer.com) for more information about who we are.

This position is responsible for providing excellent customer service and support within the assigned territory.

Responsibilities:

• Answer Customer Service Inquiries promptly and in a courteous, professional manner
• Receive and process orders promptly and accurately according to policies in place
• Collaborate with credit and operations in order to ship according to customer expectations while remaining mindful of risk
• Prioritization of duties and time management to ensure Customer Satisfaction and adherence to department metrics
• Achieve monthly KPI goals
• Other duties as assigned by supervisor

Qualifications:

• Ability to develop and maintain positive working relationships with both Customers and Colleagues
• Ability to adapt well in the face of workplace stressors, the ability to work effectively and efficiently in high-stress and conflict situations. Ability to remain poised under all circumstances.
• Ability to successfully and professionally express and exchange ideas and meanings with all levels of employees in the organization, the ability to interact appropriately with a variety of individuals, including customers/clients, and work as an integral part of a team, be able to interact effectively with people in a positive manner that engenders confidence and trust
• Ability to understand, remember, and follow both verbal and written instructions, reason logically and make sound decisions
• Self-starter, able to complete tasks without direct supervision.
• Multi-task without loss of efficiency, or accuracy. Ability to sustain attention with distractions and interruptions.
• Perform well in situations requiring speed, adherence to deadlines, and meeting productivity quotas
• Excellent communication etiquette, both written and verbal.
• Ability to maintain regular attendance and punctuality
• High School Diploma required
• 3 years experience in similar position desired
• Strong communication skills
• Intermediate Level knowledge and understanding of Microsoft Office Products, including MS Outlook, Word, Excel, Teams. MS Dynamics experience a plus.
• Ability to work well as part of a team and interact with others effectively in a fast paced environment
• Strong planning and organizational skills with a high level of attention to detail and time management
• Music and/or Band Instrument knowledge or experience desired
• Ability to work overtime as required
• Requires long periods of sedentary work.
• Requires repetitive upper body movement – keyboard and monitor use.
• Visual and hearing acuity