Musical Instrument Support Specialist

Conn Selmer, Inc; Elkhart (IN); On-site; USD 35,000 - 52,000; Full time

Job summary

Conn Selmer, Inc. is seeking a dedicated Customer Service Associate in Indiana to provide exceptional support and process orders efficiently. The role focuses on accuracy, timeliness, and professional communication with customers and internal teams.

The successful candidate will handle inquiries, coordinate with credit and operations, and work toward monthly KPI goals in a fast-paced environment. Some overtime may be required to meet deadlines.

Qualifications

• High school diploma or equivalent required.
• Ability to deliver courteous, professional customer service.
• Strong written and verbal communication; detail oriented.
• Experience with Microsoft Office products (Outlook, Word, Excel) required.
• Prior call center or customer service experience preferred.

Responsibilities

• Answer customer service inquiries promptly and courteously.
• Receive and process orders accurately per policies.
• Collaborate with credit and operations to ensure timely shipping.
• Meet monthly KPI targets and maintain productivity quotas.
• Maintain regular attendance and punctuality; handle high-stress situations.

Skills

Customer service

Communication skills

Teamwork

Attention to detail

Education

High School Diploma

Tools

MS Outlook

MS Word

MS Excel

MS Teams

MS Dynamics

Job description

Conn Selmer, Inc. is seeking a dedicated Customer Service Associate in Indiana to provide exceptional support and process orders efficiently. The role focuses on accuracy, timeliness, and professional communication with customers and internal teams.

The successful candidate will handle inquiries, coordinate with credit and operations, and work toward monthly KPI goals in a fast-paced environment. Some overtime may be required to meet deadlines.