Visitor Experience Ambassador

Boston Children's Museum; Boston (MA); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

13 Paid Holidays

Up to 12 Sick days

Mass Earn Sick Time

Up to 10 Vacation days

403(b) Retirement Plan

Flexible Spending Accounts

Qualified Transportation Accounts

Life Insurance

Short-Term & Long-Term Disability

American Alliance Museum Access

New England Museum Association Access

Free Admission to 100+ Museums

Job summary

Boston Children's Museum seeks an energetic, fun, and flexible individual who values creating lasting memories for children and families through hands‑on, interactive experiences. You will engage with families, answer questions, and promote a welcoming environment.

The role emphasizes safety, accessibility, and supporting educational programs while assisting admissions, memberships, and events. Weekend and holiday hours are required with part‑time and temporary options available.

Qualifications

• High school diploma or equivalent required.
• Experience working with young children and families.
• Experience in retail, sales, or customer service.

Responsibilities

• Provide outstanding customer service and create a welcoming, inclusive atmosphere for all visitors.
• Engage children and families in hands-on activities and encourage creative, playful learning.
• Build trust with diverse visitors through open, friendly communication.
• Inform visitors about museum exhibits, programs and resources.

Skills

Experience with children and families

Customer service / retail experience

Communicate with diverse audiences

Second language fluency (nice to have)

Education

High school diploma or equivalent

Job description

Job Details

Job Location: Boston, MA 02210

Salary Range: $17.00 - $17.00 Hourly

Full-time, part-time, and temporary positions available

Boston Children’s Museum seeks an energetic, fun, and flexible individual who values the importance of creating lasting memories for children and families through hands‑on, interactive and engaging experiences.

The ideal candidate is comfortable interacting and initiating conversations with children, and their caregivers, is approachable with a positive attitude, and has the ability to adapt to changes based on Museum needs, the ability to work in a fast‑paced environment as well as in quieter, and more focused interaction, takes pride in their work and has high standards for visitor experience, resourceful and able to anticipate needs or potential problems; uses creative out-of-the-box thinking to problem solve and a team player.

The Visitor Experience Ambassador (VEA) reporting to the Visitor Experience Manager is responsible for maintaining a positive, welcoming and inclusive environment for all children and their caregivers to explore the power of play while engaging in hands‑on experiences. Interacts with our diverse families to ensure a safe learning environment, create joyful experiences, and spark curiosity, imagination, and creativity.

The VEA is an important member of our Visitor Experience team and plays a key role in staffing museum exhibits and maintaining exhibit cleanliness, safety, and accessibility, while supporting educational programs and events. The VEA also supports admissions, membership, and development campaign sales, but most importantly, promotes the lifelong love of learning and fun.

Full-time & Part-Time hires available

Responsibilities

• Play a key role in the visitors’ experience by providing exceptional customer service and promoting a welcoming and inclusive environment.
• Demonstrate the power of play by engaging with children and families in hands‑on experimenting, learning, and use of creative thinking to initiate fun and positive visitor interactions.
• Builds trust and relationships with our diverse visitors through open and interactive communication.
• Provide visitors with information regarding Museum exhibits, programs, and resources.
• Facilitate fun and educational activities.
• Support programs and special events, for example: Halloweek, Star Wars Weekend, Japanese New Year, Boston Youth Dance Festival, and CreatedBy Festival.
• Prepare the Museum for daily opening and closing procedures, including sanitizing of exhibit loose parts.
• Facilitate a smooth, efficient, and welcoming entry to the Museum.
• Process online ticketing and Museum’s reservations.
• Accurately complete cash, credit card, passes, and discount transactions.
• Capture demographic information and visitor data.
• Promote membership sales and renewals, support development fundraising campaigns.
• Manage Information Desk; answer phone, assist with visitor inquiries, make building announcements.
• Participate in regularly scheduled staff meetings, trainings, group discussions, and activities.
• Adhere to Museum policies and procedures, promote the Museum’s Mission and the Museum’s Equity Diversity and Inclusion initiatives.
• Other duties as required.

Qualifications

• High school diploma or equivalent experience
• Previous experience with young children and families
• Previous work experience in retail, sales, or customer service
• Ability to work with a diverse group of staff and visitors
• Ability to communicate with a diverse audience
• Experience working in a fast‑paced, high‑volume environment
• Availability during weekend, holidays, and school vacation week are required
• Fluency in a second language, a plus

Job Benefits

(Benefits eligibility is based on regular weekly hours per week)

• Health Insurance
• Dental Insurance
• Vision Insurance
• 13 Paid Holidays
• Up to 12 Sick days
• Mass Earn Sick Time
• Up to 10 Vacation days
• 403(b) Retirement Plan
• Flexible Spending Accounts
• Qualified Transportation Accounts
• Life Insurance
• Short-Term & Long-Term Disability
• American Alliance Museum Access
• New England Museum Association Access
• Free Admission to 100+ Museums

Contacts

[e-mail]