Assistant Director, Visitor Experience & Retail Operations

Tucson Museum of Art; Tucson (AZ); Hybrid; USD 40,000 - 50,000; Full time

Job summary

The Tucson Museum of Art is seeking an Assistant Director of Visitor Experience to lead day-to-day visitor services, admissions, and earned revenue activities including the Museum Store and Artisan markets. Working under the Senior Director of Visitor Experience and Safety, this role translates service standards into consistent daily practice and ensures a welcoming, inclusive visitor experience.

The position supervises Visitor Experience Associates, collaborates with curatorial, education,

Qualifications

• Associate or bachelor's degree in hospitality, business, arts administration, museum studies, or related field, or equivalent professional experience.
• Minimum 3–5 years in visitor services, retail operations, hospitality, or customer service, preferably in a museum or nonprofit.
• Demonstrated training and supervisory experience with front-line or customer-facing staff.
• Strong customer service orientation with inclusive and welcoming practices.
• Working knowledge of retail operations, inventory management, cash handling, and POS systems.
• Ability to work a flexible schedule including evenings, weekends, and special events.

Responsibilities

• Lead visitor experience operations and set service standards for admissions, retail, and spaces.
• Provide visible frontline leadership and model professionalism, hospitality and accountability.
• Ensure high-quality customer service and address inquiries and issues promptly.
• Oversee staffing coverage for daily operations, evenings, weekends, and events.
• Supervise and train Visitor Experience Associates; coach and develop staff.
• Coordinate with departments to support exhibitions, programs, and events.

Skills

Hospitality experience

Supervisory experience

Customer service

Retail operations

POS systems

Communication skills

Flexibility

Education

Associate or Bachelor's degree in hospitality, business, arts administration, museum studies, or related field

Job description

The Tucson Museum of Art is seeking an Assistant Director of Visitor Experience to lead day-to-day visitor services, admissions, and earned revenue activities including the Museum Store and Artisan markets. Working under the Senior Director of Visitor Experience and Safety, this role translates service standards into consistent daily practice and ensures a welcoming, inclusive visitor experience.

The position supervises Visitor Experience Associates, collaborates with curatorial, education,