Museum Visitor Experience & Accessibility Lead

Smithsonian Institution; Washington (District of Columbia); On-site; USD 80,000 - 110,000; Full time

Job summary

The Smithsonian Institution seeks an experienced program operations specialist to oversee visitor services, accessibility, and learning spaces across museum programs. You will lead staff and volunteers, align with leadership priorities, and ensure high-quality visitor experiences.

You will implement policies, monitor performance, and support development while maintaining safety and compliance in a dynamic museum environment.

Qualifications

• One year of specialized experience equivalent to at least GS-11 in the Federal Service.
• Experience overseeing visitor experience, accessibility, and volunteer programs.
• Experience using customer service practices and visitor engagement strategies.

Responsibilities

• Oversee and support day-to-day operations of visitor and accessibility services and learning spaces.
• Implement policies governing visitor flow, service protocols, and public engagement activities.
• Provide guidance, assign work, monitor performance, and support employee development.

Skills

Customer service

Visitor engagement

Team leadership

Education

No formal education requirements

Job description

The Smithsonian Institution seeks an experienced program operations specialist to oversee visitor services, accessibility, and learning spaces across museum programs. You will lead staff and volunteers, align with leadership priorities, and ensure high-quality visitor experiences.

You will implement policies, monitor performance, and support development while maintaining safety and compliance in a dynamic museum environment.