Strategic Visitor Experience & Accessibility Manager

Smithsonian Institution; Washington (District of Columbia); On-site; USD 65,000 - 75,000; Full time

Job summary

The Smithsonian Institution’s National Museum of Natural History seeks applicants for a position at the GS-11 level, requiring one year of specialized experience in visitor services and museum operations. The role focuses on overseeing visitor experience, accessibility, and volunteer programs, using customer service practices to create a high-quality experience within a large museum.

Your resume must be concise and demonstrate how your experience aligns with the responsibilities and specialized

Qualifications

• Requires one year of specialized experience equivalent to at least GS-11 in the Federal Service.

Responsibilities

• Overseeing visitor experience, accessibility, and volunteer programs.
• Using customer service practices to create a high-quality experience within a large museum.

Skills

Visitor experience

Accessibility

Volunteer programs

Customer service

Visitor engagement

Job description

The Smithsonian Institution’s National Museum of Natural History seeks applicants for a position at the GS-11 level, requiring one year of specialized experience in visitor services and museum operations. The role focuses on overseeing visitor experience, accessibility, and volunteer programs, using customer service practices to create a high-quality experience within a large museum.

Your resume must be concise and demonstrate how your experience aligns with the responsibilities and specialized