Museum Store Sales & Guest Experience Associate

Eastern State Penitentiary Historic Site, Inc; Philadelphia (Philadelphia County); On-site; USD 18,000 - 25,000; Part time

Job summary

Eastern State Penitentiary Historic Site, Inc. is seeking a Sales Associate to support store operations and deliver an exceptional visitor experience at our historic museum.

You will guide guests through merchandise, memberships, and admissions with a focus on accuracy and guest satisfaction. The role requires reliable attendance on weekends and holidays, strong communication, and the ability to operate a POS system and handle cash, credit, and ticketing transactions while upholding museum

Qualifications

• At least 1 year of customer service or sales experience preferred.
• Strong communication and interpersonal skills for a diverse audience.
• Comfortable using POS systems and basic technology; familiarity with Counterpoint, Ticketure, and BigCommerce is a plus.

Responsibilities

• Maintain cleanliness and organization of the store throughout each shift.
• Restock shelves and displays; alert manager of low stock or needed supplies.
• Assist with opening and closing duties, including setting up registers and securing merchandise.
• Monitor and handle inventory with care and accuracy.
• Operate point-of-sale system to process purchases, returns, and exchanges, including handling various payment methods such as cash, credit/debit cards, gift cards, and staff and member discounts.
• Upsell or suggest relevant items to enhance the guest experience.
• Collaborate with fellow staff to ensure a supportive work environment and smooth daily operations.
• Follow safety procedures for guests and staff, including emergency protocols.
• Maintain awareness of loss prevention procedures and report concerns promptly.
• Maintain awareness of the product connection to Eastern State’s mission
• Sell tickets, scan tickets, and resolve ticketing issues in a fast-paced environment while maintaining quality customer service.
• Manage the sale of admission tickets, which may involve using a separate ticketing software, understanding tiered pricing (general admission, student, senior, etc.), and promoting membership upgrades or add-ons.
• Maintain a balanced cash drawer, accurately provide change, and report any discrepancies.
• Address all customer inquiries related to transactions, tickets, returns, and exchanges professionally and courteously.

Skills

Customer service

Sales

Cash handling

POS systems

Teamwork

Upselling

Interpersonal skills

Education

High School Diploma or GED

Tools

Counterpoint

Ticketure

BigCommerce

Job description

Eastern State Penitentiary Historic Site, Inc. is seeking a Sales Associate to support store operations and deliver an exceptional visitor experience at our historic museum.

You will guide guests through merchandise, memberships, and admissions with a focus on accuracy and guest satisfaction. The role requires reliable attendance on weekends and holidays, strong communication, and the ability to operate a POS system and handle cash, credit, and ticketing transactions while upholding museum