Museum Visitor Engagement Specialist

Eastern State Penitentiary Historic Site, Inc; Philadelphia (Philadelphia County); On-site; USD 32,000 - 42,000; Full time

Job summary

Eastern State Penitentiary Historic Site, Inc seeks a Visitor Engagement Associate to enhance the museum experience for all guests. You will welcome visitors, lead exhibit talks, interpret content, and support events with a welcoming, inclusive approach.

In this role you will assist with check-ins, ticketing, and onboarding new staff while collaborating with Learning, Engagement and Retail teams to ensure smooth operations and engaging conversations throughout the day.

Qualifications

• High School Diploma or equivalent; experience in customer service, education, hospitality, or museum contexts.
• 1–2 years in a public-facing role, preferably in a museum or cultural setting.
• Comfortable speaking to groups and engaging diverse audiences in gallery spaces.
• Strong hospitality and inclusive service mindset; ability to work with cross-department teams.
• Experience with ticketing or POS technology is preferred.

Responsibilities

• Greet and assist visitors with warmth and professionalism as a first point of contact.
• Lead exhibit talks and facilitate dialogue; interpret museum content for diverse audiences.
• Provide on-floor support during programs and special events.
• Check in scheduled groups and assist with ticketing; process admissions when needed.
• Respond to questions and feedback; escalate concerns to supervisors as appropriate.
• Open/close exhibits, monitor conditions, and report issues in real time.
• Train and onboard new front-line staff; participate in team briefings.
• Assist with program set-up/breakdown and cross-department coordination.

Skills

Customer service

Public-facing

Group speaking

Interpersonal skills

Inclusion

Ticketing systems

Adaptability

Hospitality

Museum studies

Cross-dept collaboration

Education

High School Diploma

Tools

Ticketing systems

Job description

Eastern State Penitentiary Historic Site, Inc seeks a Visitor Engagement Associate to enhance the museum experience for all guests. You will welcome visitors, lead exhibit talks, interpret content, and support events with a welcoming, inclusive approach.

In this role you will assist with check-ins, ticketing, and onboarding new staff while collaborating with Learning, Engagement and Retail teams to ensure smooth operations and engaging conversations throughout the day.