Museum Visitor Services Associate: Guest Experience & Sales

James Madison's Montpelier; Orange (VA); On-site; USD 28,000 - 32,000; Full time

Job summary

James Madison’s Montpelier seeks a Visitor Services Associate to deliver welcoming, knowledgeable customer service at the Gate House, Visitor Center, and Museum Shop. You will promote museum offerings, respond to questions, and support a safe visitor experience, working with a team and handling cash, with potential weekend and special event duties.

Responsibilities include greeting visitors, guiding site navigation, processing ticket/membership sales, and maintaining knowledge of programs and

Qualifications

• Outgoing, friendly, and positive approach to customer service.
• Strong verbal and interpersonal communication skills.
• Ability to work as part of a team or independently.
• Basic cash handling skills and math.
• Basic computer skills.
• Availability to work weekends, holidays, evenings, and special events.
• Acceptable background check.

Responsibilities

• Welcome visitors and provide information during their visit.
• Provide directions and assist visitors with navigation.
• Assist with ticket, membership, and museum merchandise sales.
• Maintain knowledge of site logistics, programs, and visitor experiences.
• Assist with daily opening, closing, and security procedures.
• Support emergency procedures when necessary to ensure safety.
• Clean visitor areas and restock merchandise.
• Collaborate with colleagues and assist with additional projects as needed.

Skills

Customer service

Verbal communication

Teamwork

Cash handling

Basic computer skills

Weekend availability

Background check

Tools

Square POS

SimpleTix POS

Job description

James Madison’s Montpelier seeks a Visitor Services Associate to deliver welcoming, knowledgeable customer service at the Gate House, Visitor Center, and Museum Shop. You will promote museum offerings, respond to questions, and support a safe visitor experience, working with a team and handling cash, with potential weekend and special event duties.

Responsibilities include greeting visitors, guiding site navigation, processing ticket/membership sales, and maintaining knowledge of programs and