Museum Store Inventory and E-Commerce Coordinator

Western Pennsylvania Conservancy; Mill Run (PA); On-site; USD 26,000 - 29,000; Full time

Job summary

Fallingwater, a property entrusted to the Western Pennsylvania Conservancy, located in Mill Run, PA, seeks a full-time Museum Store Inventory and E-Commerce Coordinator to manage inventory and online orders with a focus on accurate receiving and shipping processes.

This seasonal, full-time role reports to the Museum Store Assistant Manager and requires strong organization, experience with POS systems, Shopify, and a commitment to excellent customer service.

Qualifications

• Must have experience with receiving and proper handling of shipments.
• Related stockroom experience in a retail setting is preferred.
• Experience with computers and Point of Sale systems are required.
• Experience with Shopify platform is helpful.
• Must have exceptional organization skills and be accurate with details.
• Must possess professional customer service skills and communication skills, including verbal, written, and listening.

Responsibilities

• Accepts shipments and coordinates deliveries to departments across the site.
• Verifies incoming inventory against documents and reports discrepancies.
• Tagging, labeling, stocking, and maintaining the Museum Store inventory.
• Uses company van for deliveries and offsite pick-ups, maintaining the van and logs.
• Process in-house shipping requests and package orders to protect items.
• Process e-commerce orders and returns via Lightspeed and the site to reconcile inventory and payments.

Skills

Receiving shipments

Stockroom experience

Customer service

Communication skills

Team player

Driver's license

Physical capability

Tools

Lightspeed POS

Shopify

POS systems

Job description

Fallingwater, a property entrusted to the Western Pennsylvania Conservancy, designated as a National Historic Landmark and inscribed on the UNESCO World Heritage List, is seeking a full-time Museum Store Inventory and E-Commerce Coordinator

This person in this position reports directly to the Museum Store Assistant Manager, and they are responsible for both incoming and outgoing shipments to Fallingwater with a primary focus on store inventories and merchandise, while processing e-commerce orders.

Duties and Responsibilities (Essential or Marginal):

• Accepts shipments made to Fallingwater and coordinates deliveries to departments throughout the site.
• Opens and verifies accuracy of incoming Museum Store inventory against various documents according to the policies and procedures set forth by the Western Pennsylvania Conservancy (WPC).
• Reports damages and shortages to the store management team, in a timely and efficient manner. Promptly identifies, photographs, and reports damaged packages as they are being unloaded by carrier. Files damage reports with carriers.
• Assists in tagging and labeling of merchandise as directed by the store management team. Properly stocks and stores merchandise and inventories, and maintains storage areas for the Museum Store.
• Uses company van to transport deliveries and merchandise to the Museum Store and throughout the site. Travels offsite to retrieve and transport locally sourced product. Ensures that the company van is well maintained, including gas level, and that van log is completed accurately and notes any discrepancies in travel and time.
• Complies with all security and safety procedures as established by the Conservancy and its security team.
• Processes in house shipping requests in a timely manner ensuring proper packaging to prevent damage in accordance with procedures established by our carriers such as FedEx, UPS, and USPS.
• Promptly and accurately processes payments for in house shipping, and inter-department sales transactions in accordance to established policies.
• Fulfills and processes online orders through Fallingwater’s e-commerce site and packages orders to prevent damage in accordance with procedures established by our carriers such as FedEx, UPS, and USPS.
• Processes e-commerce orders and returns through Lightspeed point-of-sale system in order to accurately reconcile inventory and financial/payment balances.
• Provides customer service and serves as the liaison for all ecommerce orders, service issues, complaints, and shipping requests.
• Maintains records for all ecommerce orders, shipments, and damage claims in accordance to established policies.
• Responsible for maintaining ecommerce storage area with correct/sufficient inventory amount and notifies store management when stock is getting low.
• Responsible for organizing, maintaining, and stocking all shipping supplies, and notifies store management when supplies are getting low.
• Incorporates WPC’s constituent-focused customer service values in work habits and interaction with others.
• Encourages customers to become WPC members.
• Supports the Conservancy’s cost containment and fundraising efforts and needs, as applicable.
• Supports the Conservancy’s mission and goals.
• Flexibility with schedule and hours may be required due to circumstances as they occur. Schedules may be adjusted in advance or with little to no notice to support staffing needs such as shortages, evening events, etc. This may include working earlier than scheduled or staying later than scheduled, and working evenings and weekends outside of the typical Museum Store hours.
• May occasionally wait on and assist customers with purchases in the Museum Store as needed.
• Maintains receiving records in accordance with established policy.
• Performs additional duties and responsibilities as needed.

Qualifications:

• Must have experience with receiving and proper handling of shipments and deliveries.
• Related stockroom experience in a retail setting is preferred.
• Experience with computers and Point of Sale systems are required.
• Experience with Shopify platform is helpful.
• Must have exceptional organization skills and be accurate with details.
• Must possess professional customer service skills and communication skills, including verbal, written, and listening.
• Must be a team player, and have the ability to work well with others.
• A valid driver’s license is required.
• To be able to complete all physical requirements of the job with or without a reasonable accommodation

Physical Demands / Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lift up to 35 lbs. consistently, and up to 50 lbs. occasionally
• Climb step stools and ladders
• Reach overhead, stretch, and bend over to access and store stock
• Stand for long periods of time; at least 3 hours

Location:

The position is based at Fallingwater in Mill Run, PA.

Position Duration:

This is a full-time, seasonal opportunity which includes a comprehensive benefits package.

Benefits:

We offer a robust and competitive benefits package which includes paid time off, medical, dental, vision, life insurance/AD&D, short-term disability, long-term disability, 403(a) and 403(b) retirement plans including generous employer match, EAP, and more!

Starting Rate:

$18.70-20.87 per hour

Application Deadline:

Until filled

The Western Pennsylvania Conservancy is an Equal Opportunity Employer. Our employment practices are in accordance with the laws that prohibit discrimination against qualified individuals on the basis of race, religion, color, sex (including pregnancy and related conditions), age, national origin, physical or mental disability, genetic information, sexual orientation, or any other status protected by applicable law. The Western Pennsylvania Conservancy is fully committed to diversity and inclusion. We seek contributors from all backgrounds to join our team.