Museum Security & Visitor Experience Leader (On-Call)

Williams College; Williamstown (MA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health care

Tuition reimbursement

Professional development

Paid leave

Gym facilities

Vendor discounts

Job summary

Williams College Museum of Art (WCMA) seeks a Security and Visitor Services Manager to lead security and guest services, manage a 20+ staff, and direct operations during the transition to a new building.

You will develop safety protocols, supervise training, and coordinate with campus safety and local authorities to ensure a safe, welcoming environment for students, visitors, and staff.

Qualifications

• Bachelor's degree or equivalent in security operations, hospitality, or related field.
• 5+ years in security operations and/or management or hospitality management.
• Strong leadership and crisis management skills with a collaborative style.
• Familiarity with security tech: cameras, access control, alarms, radios.
• Ability to train staff and develop safety procedures.

Responsibilities

• Oversee daily and weekly staffing for security and visitor services (20+ staff).
• Lead protocol development and staff training for the new building and relocation.
• Coordinate with WCMA, College departments, CSS, and law enforcement.
• Respond to incidents and maintain a safe, welcoming environment.

Skills

Leadership

Crisis management

Communication

Problem solving

Security operations

Hospitality understanding

Cultural sensitivity

Emergency procedures

Education

Bachelor's degree

Tools

Surveillance cameras

Access control systems

Alarm systems

Radio communication

Job description

Williams College Museum of Art (WCMA) seeks a Security and Visitor Services Manager to lead security and guest services, manage a 20+ staff, and direct operations during the transition to a new building.

You will develop safety protocols, supervise training, and coordinate with campus safety and local authorities to ensure a safe, welcoming environment for students, visitors, and staff.