Museum Security & Visitor Experience Lead

Williams College; Williamstown (MA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health care

Tuition reimbursement

Professional development

Paid leave

Gym access

Retirement plans

Job summary

Williams College Museum of Art (WCMA) seeks a Security and Visitor Services Manager to lead security and guest services during a new facility build and relocation. You will hire, train, and schedule staff, operate security systems, and ensure a safe, welcoming experience for students, visitors, and staff.

You will coordinate with campus safety and museum leadership while developing policies, ongoing training, and crisis response procedures to protect people and the collection.

Qualifications

• Bachelor’s degree and at least 5 years in security operations and/or management, or hospitality management; equivalent education/experience considered.
• Strong leadership, communication, and crisis management skills with public safety knowledge.
• Familiarity with security tech: surveillance, access control, alarms, radios; CPR/first aid certification.

Responsibilities

• Oversee daily and weekly staffing of 20+ security and visitor services staff.
• Lead training and protocol development for safety, security, and hospitality.
• Coordinate with WCMA and College units; liaise with Campus Safety Services and local emergency responders.

Skills

Leadership

Crisis management

Communication

Problem solving

Security technology

Access control

First aid/CPR

Conflict resolution

Diversity & inclusion

Flexible scheduling

Education

Bachelor’s degree

Tools

Security cameras

Alarm systems

Radio communication

Job description

Williams College Museum of Art (WCMA) seeks a Security and Visitor Services Manager to lead security and guest services during a new facility build and relocation. You will hire, train, and schedule staff, operate security systems, and ensure a safe, welcoming experience for students, visitors, and staff.

You will coordinate with campus safety and museum leadership while developing policies, ongoing training, and crisis response procedures to protect people and the collection.