Museum Security Officer II: Safeguard Art & Visitors

Museum of Fine Arts, Boston; Boston (MA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical and Dental Insurance

MBTA discount

Museum discounts

Free continuing education courses

Wellness programs

Health and fitness discounts

Pet insurance

EAP program

Credit union

Vision insurance

Generous vacation, holiday, and sick‑t

403b matching retirement plan

Job summary

The Museum of Fine Arts, Boston is seeking Security Officers to join the team, helping protect the Museum’s collections and create an inclusive visitor experience where all visitors feel welcome. The MFA offers a dynamic cultural environment with exhibitions, concerts, films, and educational programs for the community.

Typical duties include customer service, patrols of galleries and facilities, crowd control during events, and maintaining clear communication with the Command Center.

Qualifications

• Requires strong customer service and interpersonal skills.
• Ability to clearly communicate with staff and visitors.
• Multilingual skills and security experience is a plus.

Responsibilities

• Provide superior customer service to visitors, staff and volunteers.
• Perform routine patrols of galleries, exterior doors, labs, and other facilities.
• Assist with crowd control during exhibitions and events.
• Maintain communication with the Command Center and report security concerns.
• Demonstrate strong observation and judgment in high-stress situations.

Skills

Customer service

Communication

Observation

Conflict resolution

Tools

Security equipment

Computer literacy

Job description

The Museum of Fine Arts, Boston is seeking Security Officers to join the team, helping protect the Museum’s collections and create an inclusive visitor experience where all visitors feel welcome. The MFA offers a dynamic cultural environment with exhibitions, concerts, films, and educational programs for the community.

Typical duties include customer service, patrols of galleries and facilities, crowd control during events, and maintaining clear communication with the Command Center.