Security Officer II-Full time; Thurs-Mon; 9am-5:40pm

Museum of Fine Arts, Boston; Boston (MA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical and Dental Insurance

MBTA discount

Museum discounts

Free continuing education courses

Wellness programs

Health and fitness discounts

Pet insurance

EAP program

Credit union

Vision insurance

Generous vacation, holiday, and sick‑t

403b matching retirement plan

Job summary

The Museum of Fine Arts, Boston is seeking Security Officers to join the team, helping protect the Museum’s collections and create an inclusive visitor experience where all visitors feel welcome. The MFA offers a dynamic cultural environment with exhibitions, concerts, films, and educational programs for the community.

Typical duties include customer service, patrols of galleries and facilities, crowd control during events, and maintaining clear communication with the Command Center.

Qualifications

• Requires strong customer service and interpersonal skills.
• Ability to clearly communicate with staff and visitors.
• Multilingual skills and security experience is a plus.

Responsibilities

• Provide superior customer service to visitors, staff and volunteers.
• Perform routine patrols of galleries, exterior doors, labs, and other facilities.
• Assist with crowd control during exhibitions and events.
• Maintain communication with the Command Center and report security concerns.
• Demonstrate strong observation and judgment in high-stress situations.

Skills

Customer service

Communication

Observation

Conflict resolution

Tools

Security equipment

Computer literacy

Job description

Overview

The Museum of Fine Arts, Boston, is seeking Security Officers to join their team to assist in protecting the Museum’s collections and creating an inclusive visitor experience where all visitors are welcome and feel that they belong.

As one of the world’s renowned art museums, the MFA boasts a collection that spans nearly all cultures and time periods—ranging from the art of ancient Egypt to French Impressionism to Contemporary. There’s art and so much more to interest people from all walks of life. The Museum is a lively social destination that offers concerts, films, and lectures while also serving as an important community and educational resource for schools and families.

Typical Duties Include, But Are Not Limited To

• Provide superior customer service to visitors, staff and volunteers throughout the Museum
• Perform routine patrols of assigned areas, including galleries, exterior doors, laboratories, secure areas, and other museum facilities
• Assist with crowd control management during highly attended exhibitions and events
• Maintain regular communication with the Command Center, report any security concerns, safety hazards, or unusual incidents, and ensure compliance with security protocols
• Critical skills include excellent verbal and written communication, keen observational abilities to identify potential security risks, and the capacity to handle high-stress situations effectively
• Must be reliable, able to work independently with minimal supervision, and demonstrate sound judgment in resolving conflicts
• Familiarity with security equipment and basic computer skills required, along with a strong attention to detail and the ability to maintain confidentiality

Requirements

• Must have strong customer service and interpersonal skills. Ability to clearly communicate with Museum staff and visitors
• Flexibility to work outside of the regular schedule to support special Museum programming and other security coverage needs
• Physical requirements include physical stamina for extended walking and standing, as well as the ability to navigate multiple floors, stairs, and varying climate conditions.
• Qualified applicants will possess basic computer user skills and have some familiarity with security equipment
• Multilingual skills and Security experience a plus

Shift Information

Full-Time, 40 Hours per Week

Schedules

Full-Time, 40 hours per week (First Shift)

Thursday to Monday; 9:00am to 5:40pm

Monday to Friday; 7:30am to 4:10pm

Starting wage: $21.65 per hour (not including shift differential for 1st shift/weekend shift, 2nd shift and 3rd shift)

Enjoy some of the following benefits when you are hired at the MFA as a regular employee

• Medical and Dental Insurance (Full-Time)
• MBTA discount of up to 50%
• Museum discounts, including free admission for you and guests
• free continuing education courses at SMFA at Tufts University for eligible employees
• wellness programs
• health and fitness discounts
• pet insurance
• comprehensive EAP program
• credit union
• vision insurance, generous vacation, holiday, and sick time
• Health and Dependent Care Flexible Spending Account
• participation in Museum’s 403b matching retirement savings plan among many others.

This position is a member of the MFA Independent Security Union

The MFA is an equal opportunity employer. The community and audience we serve is diverse, and we wish to foster that diversity in our workplace. Toward that end, the MFA does not discriminate against individuals in hiring, employment or promotion on the basis of race, religion, color, sex/gender, gender identity and gender expression, age, marital status, national origin, sexual orientation, citizenship, handicap or disability, veteran or military status, political belief, pregnancy, genetic information or any other characteristic protected by law.