Museum Security Officer — Guest-Focused Safety Pro

ADP, Inc.; Phoenix (AZ); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Uniform provided

Benefits package

Job summary

The Full-Time Security Officer at Musical Instrument Museum (MIM) provides a visible security presence across galleries, performance spaces, and public areas, ensuring the safety of guests, staff, and the museum’s collections while delivering excellent customer service.

Responsibilities include regular patrols, incident response, access verification, CCTV operation, event support, and collaboration with Phoenix Police and outside vendors.

Qualifications

• High school diploma or GED required.
• 1–2 years of experience in security, public safety, or related customer-facing role.
• Experience with CCTV and access control is a plus.

Responsibilities

• Provide a visible, welcoming security presence throughout galleries and public areas.
• Conduct regular patrols to deter theft and hazards and respond to incidents.
• Respond promptly to emergencies and assist guests as needed, following protocols.
• Monitor CCTV, alarms, and radio communications; verify credentials for staff and vendors.
• Support event and crowd management during peak times and special events.
• Prepare incident reports and coordinate with Security Manager and external authorities.

Skills

Situational awareness

Verbal communication

Written communication

Education

High school diploma or GED

Tools

CCTV

Access control

Job description

The Full-Time Security Officer at Musical Instrument Museum (MIM) provides a visible security presence across galleries, performance spaces, and public areas, ensuring the safety of guests, staff, and the museum’s collections while delivering excellent customer service.

Responsibilities include regular patrols, incident response, access verification, CCTV operation, event support, and collaboration with Phoenix Police and outside vendors.