Museum Security Officer: Patrols, Protects, Serves Guests

Motown-Museum; Detroit (MI); On-site; USD 22,000 - 33,000; Full time

Job summary

Motown Museum in Detroit, MI is seeking a dependable Security Officer to maintain a safe, welcoming environment for staff and guests. You will patrol buildings and grounds, monitor CCTV and alarms, respond to incidents, and help ensure policies are followed.

The ideal candidate has a high school diploma, 2+ years security experience, strong observation and communication skills, and the ability to stand for long periods. Evening, weekend, and holiday availability is required.

Qualifications

• High school diploma or equivalent.
• 2+ years of security experience preferred.
• Experience with surveillance systems, CCTV, alarms, access-control systems, or related security equipment preferred.
• Knowledge of security procedures, emergency response practices, and safety protocols.
• Strong written and verbal communication skills.
• Customer-service mindset and ability to interact respectfully with diverse audiences.

Responsibilities

• Patrol Museum buildings, grounds, and designated areas to identify and report security or safety concerns.
• Monitor CCTV cameras, alarms, access-control systems, and other security equipment.
• Respond promptly to alarms, emergencies, disturbances, and other security-related incidents.
• Prepare accurate, timely incident reports and activity logs.
• Observe and report suspicious activity, potential hazards, and policy violations.
• Assist guests and visitors by providing information and professional customer service.
• Support emergency response procedures, including evacuations, when necessary.
• Provide event security and help maintain a safe environment during Museum programs and special events.
• Enforce Museum policies and security procedures respectfully and consistently.
• Use radios and other communication tools effectively to coordinate with team members.
• Provide First Aid, CPR, or AED assistance when appropriately trained and as circumstances require.
• Use Microsoft 365 applications, including Word, Excel, and Outlook, to support assigned responsibilities.
• Perform other duties as assigned.

Skills

Observation

Situational awareness

Problem-solving

Written communication

Verbal communication

Customer service

Teamwork

Tools

Surveillance systems

CCTV

Access-control systems

First Aid/CPR/AED training

Job description

Motown Museum in Detroit, MI is seeking a dependable Security Officer to maintain a safe, welcoming environment for staff and guests. You will patrol buildings and grounds, monitor CCTV and alarms, respond to incidents, and help ensure policies are followed.

The ideal candidate has a high school diploma, 2+ years security experience, strong observation and communication skills, and the ability to stand for long periods. Evening, weekend, and holiday availability is required.