Museum Security Lead & Incident Response

Museum-of-Fine-Art; Boston (MA); On-site; USD 37,000 - 53,000; Full time

Job summary

The Museum of Fine Arts in Boston is seeking a Security Specialist to monitor and respond to security incidents across museum spaces and offsite properties. You will operate command center equipment, maintain logs, and coordinate emergency responses with police, fire, and EMS as needed.

The role emphasizes mentorship of security staff, high-volume customer service, confidentiality, and the ability to work extended shifts. A Bachelor's degree and relevant experience are required.

Qualifications

• Bachelor’s degree in criminal justice, or related discipline or technical degree preferred or equivalent combination of experience & education.
• Experience in museum or other type of cultural institution, call center, network operations center, security/police, emergency or medical environment.
• Experience with radio communication, and / or alarm monitoring operation, access control, computer aided dispatch. Proficiency with computer hardware and software packages.
• Knowledge of security alarm and surveillance systems preferred. Ability to operate a computer with Windows and learn other systems as needed.
• The ability to collect data and produce reports for analysis and decision-making.

Responsibilities

• Monitor & manage security systems, including surveillance cameras, access control systems, fire/AVAC systems, emergency call boxes, shelter-in-place locations/equipment, duress alarms, key boxes and other alarm technology to deter, detect, delay and respond to security incidents in real-time.
• Operate all command center equipment in accordance with protocol as outlined and set up by the manufacturer, and perform all duties according to the command center’s standard operating procedures.
• Maintain an up-to-date daily event log, which includes requests for service, security breaches, dispatches emergencies, access events, etc.
• Report any faulty equipment, or health and safety hazards immediately to the proper supervisor for correction.
• Receive and/or respond, coordinate and manage emergency calls and response. Dispatch emergency responses from inside responders and outside agencies as required.
• Oversee and keep track of all Museum staff, visitors, faculty, volunteers, contractors, consultants, ID badge holders and others as outlined by the Command Center’s standard operating procedures.

Skills

Customer service

Communication skills

Teamwork

Discretion

Analytical thinking

Problem solving

Education

Bachelor’s degree in criminal justice or related discipline

Tools

Radio communication

Alarm monitoring

Access control

Windows/Linux

Computer-aided dispatch

Job description

The Museum of Fine Arts in Boston is seeking a Security Specialist to monitor and respond to security incidents across museum spaces and offsite properties. You will operate command center equipment, maintain logs, and coordinate emergency responses with police, fire, and EMS as needed.

The role emphasizes mentorship of security staff, high-volume customer service, confidentiality, and the ability to work extended shifts. A Bachelor's degree and relevant experience are required.