Museum Scheduling Coordinator - Visitor Services & Training

Lacma; Los Angeles (CA); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Pension plan

Comprehensive benefits package

Job summary

LACMA seeks a Scheduling Coordinator to manage day-to-day scheduling for Visitor Services Associates and Leads in Los Angeles. The role creates and updates daily rotations, tracks attendance and timekeeping, and supports training and events in collaboration with Supervisors and the Sr.

Manager. The position requires a Bachelor’s degree or equivalent experience, 2+ years in customer service and scheduling, and availability including nights and weekends.

Qualifications

• Bachelor's degree or equivalent work experience in a relevant field.
• Minimum of two years of excellent customer service, scheduling, and training experience.
• Strong attention to detail and organizational skills in a high-volume, visitor-focused setting.
• Open availability including nights and weekends.

Responsibilities

• Schedules the Visitor Services Associates team using WhenIWork according to labor budgets and a two-week rolling schedule.
• Attends the weekly LACMA events meeting to align staffing with the events calendar.
• Develops and maintains schedules published at least two weeks in advance and communicates changes.
• Drafts and tracks disciplinary communications related to timekeeping and attendance for review by leadership.
• Serves as a troubleshooting point of contact for WhenIWork timekeeping software and hardware.
• Collaborates with multiple departments to plan staffing deployments.
• Supports daily Visitor Services operations including break schedules and opening/closing duties.
• Ensures end-of-pay-period reconciliations are completed and documented by Team Leads.
• Administers scheduling and timekeeping training for staff.
• Demonstrates guest-first service in internal and external interactions.
• Maintains knowledge of LACMA’s exhibition and programming schedule.
• Communicates policy updates clearly to colleagues, visitors, and members.
• Participates in pre-shift meetings to ensure policy compliance.
• Performs other duties or special projects as assigned.

Skills

Customer service

Scheduling

Training

Attention to detail

Organizational skills

Night/weekend availability

Education

Bachelor's degree in Business, Communications, or Art History

Tools

WhenIWork

Job description

LACMA seeks a Scheduling Coordinator to manage day-to-day scheduling for Visitor Services Associates and Leads in Los Angeles. The role creates and updates daily rotations, tracks attendance and timekeeping, and supports training and events in collaboration with Supervisors and the Sr.

Manager. The position requires a Bachelor’s degree or equivalent experience, 2+ years in customer service and scheduling, and availability including nights and weekends.