Scheduling Coordinator

Lake Area Mortgage; Los Angeles (CA); Presencial; USD 33.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension plan

Comprehensive benefits package

Descripción de la vacante

LACMA is seeking a Scheduling Coordinator (Regular, Full-Time) to manage Visitor Services staffing. You will schedule the team using WhenIWork, align with labor budgets, and publish schedules two weeks in advance while communicating updates to all stakeholders.

You will collaborate with Education, Exhibitions, Finance, Marketing and other departments to deploy staffing, support opening/closing duties, and ensure guest‑focused service with strong timekeeping processes.

Formación

• Bachelor's degree in Business, Communications, or Art History or equivalent experience.
• At least two years of excellent customer service and scheduling experience.
• Strong attention to detail and ability to manage high-volume workflow.

Responsabilidades

• Schedules the Visitor Services Associates team using WhenIWork with labor budgets on a two-week rolling schedule.
• Attends the weekly LACMA events meeting and ensures staffing reflects the events calendar.
• Develops and maintains weekly schedules published two weeks in advance; communicates changes.
• Tracks timekeeping, time card punches, and attendance; maintains the departmental tracker.
• Troubleshoots timekeeping software and coordinates with hardware vendors as needed.
• Collaborates with Education, Exhibitions, Finance, Marketing, Membership and other departments for staffing deployments.
• Supports operations including break schedules, opening/closing duties, and posts when needed.
• Conducts end-of-pay-period reconciliations and trains staff on scheduling and timekeeping.
• Maintains guest-first service mindset and knowledge of exhibitions and programming.
• Participates in pre-shift meetings to share policy updates and ensure compliance.

Conocimientos

Customer service

Scheduling

Training

Attention to detail

Organizational skills

Open availability

Time management

Educación

Bachelor's degree in Business, Communications, or Art History

Herramientas

WhenIWork

Timekeeping systems

Descripción del empleo

Scheduling Coordinator (Regular, Full-Time)
Visitor Services

Responsibilities:

• Schedules the Visitor Services Associates team using WhenIWork according to operational needs with approved labor budgets on a two-week rolling schedule according to business need and allocated resources
• Attends the weekly LACMA events meeting and ensures that Visitor Services staffing needs reflect the communications from the events calendar
• Develops and maintains weekly schedules, published at least two weeks in advance, and communicates schedule changes and updates to relevant parties
• Drafts and tracks all progressive discipline communications related to timekeeping, callouts, and no call/no shows for review by the Senior Manager, Visitor Services; pulls scheduling data and time card punches for Supervisors; and maintains the departmental tracker for timekeeping infractions, paid time off, and meal break compliance.
• Serves as troubleshooting point of contact for timekeeping (WhenIWork) software and hardware vendor
• Collaborates with Education, Exhibitions, Finance, Marketing, Membership, Public Programs, Strategic Services, and other related departments to prepare and implement specific staffing deployments
• Supports the Visitor Services operation including break schedules, opening and closing duties, and working at posts when necessary
• At conclusion of each pay period, ensures that Team Leads have completed their end-of-pay period reconciliation and documented accordingly
• Administers training for newly hired and existing staff for all issues related to scheduling and timekeeping
• Actively demonstrates a guest-first attitude by exemplifying excellent internal and external guest service skills at all times
• Maintains a conversational knowledge of LACMA's exhibition and programming schedule
• Shares factual and necessary information with colleagues, visitors, and members via excellent written and verbal communications
• Participates in pre-shift staff meetings sharing relevant policy and procedure updates to ensure compliance
• Performs other duties or special projects as assigned
• Maintains regular and reliable attendance (regular schedule is Thursday-Monday)

Benefits:

• The expected hourly rate for this Los Angeles, CA-based position is $24.00-$25.00, subject to change, and the position is eligible for LACMA's comprehensive benefits package, including a pension plan.
• LACMA is committed to providing its employees with valuable and competitive benefits as a core part of a strong overall employee experience.

Qualifications:

• Bachelor's degree in Business, Communications, or Art History and/or equivalent work experience
• A minimum of two years of excellent customer service, scheduling, and training experience
• Must operate with attention to detail and strong organizational skills while managing a continuous workflow in a visitor-focused, high-volume setting
• Must operate with strong attention to detail and strong organizational skills while managing a continuous workflow in a visitor-focused, high-volume setting
• Open availability including nights and weekends