Museum Public Safety & Guest Experience Officer

Winterthur Museum; Delaware; Hybrid; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off (PTO)

403b with match

Store discounts

Free admission for you and family

Job summary

Winterthur Museum, Garden & Library Public Safety Department seeks professional individuals to join our team as Public Safety Officers. Protect guests, staff, collections, and a 1,000-acre estate while serving as welcoming ambassadors in a premier museum and garden setting.

This role blends security, public interaction, emergency response, and event support in a historic environment with evening, weekend, and holiday shifts. Training provided, with room for advancement.

Qualifications

• High school diploma or equivalent with some customer service, safety, or law enforcement experience, or the ability to learn public safety duties quickly.
• CPR/First Aid certification is preferred. Without prior certification, must be able to pass a written and practical test after attending a training course as designated by Winterthur.

Responsibilities

• Respond to and investigate any incident involving the safety of staff, guests, assets, or property.
• Provide first aid and/or CPR in the event of a medical emergency and assist with evacuations.
• Exhibit strong customer service skills during inquiries from guests, visitors, and suppliers.
• Maintain vigilance for and correct potentially hazardous situations.
• Ensure compliance with all policies governing people, vehicles, and property on Winterthur grounds.
• Monitor the security of Winterthur via computerized security systems.
• Galleries: monitor galleries and respond to emergencies.
• Motor Patrol: patrol grounds and buildings and assist in evacuations.

Skills

Customer service

Public safety

Communication

CPR/First Aid

Calm under pressure

Education

High school diploma or equivalent

Job description

Winterthur Museum, Garden & Library Public Safety Department seeks professional individuals to join our team as Public Safety Officers. Protect guests, staff, collections, and a 1,000-acre estate while serving as welcoming ambassadors in a premier museum and garden setting.

This role blends security, public interaction, emergency response, and event support in a historic environment with evening, weekend, and holiday shifts. Training provided, with room for advancement.