Museum Operations Director - Lead Visitor Experience

FedWriters, Inc.; New London (CT); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) plan

Holiday pay

Paid time off

Job summary

FedWriters, Inc. seeks a Museum Program Manager to lead daily operations for the National Coast Guard Museum in New London, CT.

You will direct visitor services, education, volunteers, events and IT/AV support to ensure a safe, welcoming, world-class experience for up to 300,000 annual visitors. The role requires 7+ years of leadership in a museum or similar nonprofit, with budget and personnel management experience, and a federal background check.

Qualifications

• Bachelor's or master's in museum studies, art history, business/public administration, or related field.
• 7+ years in progressively responsible museum leadership, incl. 3+ years budgeting and personnel management.
• Experience with personnel performance management, operating budgets, and back-of-house ops.
• Ability to pass a federal Tier 1 Public Trust background investigation.

Responsibilities

• Lead a 16-person on-site team across visitor services, education, volunteers, events, IT/AV and exhibit maintenance.
• Serve as liaison to U.S. Coast Guard for performance, staffing and contract matters.
• Manage staffing costs, invoicing, performance records and quality control.
• Keep galleries and technical systems covered 363 days a year.
• Build SOPs, annual work plans and KPIs from strategic goals.
• Stand up the team during a 30-day launch: hiring, onboarding, training.

Skills

Leadership

Budget management

Personnel management

Operations oversight

Education

Bachelor's or master's in related field

Job description

FedWriters, Inc. seeks a Museum Program Manager to lead daily operations for the National Coast Guard Museum in New London, CT.

You will direct visitor services, education, volunteers, events and IT/AV support to ensure a safe, welcoming, world-class experience for up to 300,000 annual visitors. The role requires 7+ years of leadership in a museum or similar nonprofit, with budget and personnel management experience, and a federal background check.