Volunteer & Docent Program Lead – Museum Experience

FWI (FedWriters, Inc.); New London (CT); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Long-term and Short-term Disability

Life Insurance

401(k) Plan

Holiday Pay

Paid Time Off

Job summary

FWI is seeking a Manager of Volunteer & Docent Programs to support the National Coast Guard Museum in New London, CT by building and leading the volunteer and docent program. You will recruit, train and schedule volunteers, ensuring every gallery and event has engaged, well-prepared support.

The role requires a Bachelor's degree and 2+ years in volunteer management, with experience in databases and public-trust clearance processes. On-site, full-time position with opportunities for growth.

Qualifications

• Bachelor's degree in human resources, a social science, communications, or museum studies.
• 2+ years in volunteer management, community outreach, or program coordination.
• Experience with volunteer-management databases and understanding of volunteer vs. employee labor rules.
• Ability to pass a federal Tier 1 Public Trust background investigation.

Responsibilities

• Recruit volunteers for docent, ambassador, education and administrative roles.
• Interview candidates and coordinate required vetting paperwork with the Coast Guard.
• Train volunteers on museum history, mission, visitor service and emergency procedures.
• Build shift calendars to cover peak hours and events, and track volunteer hours.
• Run appreciation events, milestone awards and regular volunteer newsletters.

Skills

Volunteer management

Staff coordination

Event planning

Recruitment

Education

Bachelor's degree in HR / social science / museum studies

Tools

Volunteer databases

Job description

FWI is seeking a Manager of Volunteer & Docent Programs to support the National Coast Guard Museum in New London, CT by building and leading the volunteer and docent program. You will recruit, train and schedule volunteers, ensuring every gallery and event has engaged, well-prepared support.

The role requires a Bachelor's degree and 2+ years in volunteer management, with experience in databases and public-trust clearance processes. On-site, full-time position with opportunities for growth.