Advancement Associate (Museum, Membership)

The Choice, Inc.; Washington (District of Columbia); On-site; USD 40,000 - 60,000; Full time

Job summary

The Choice, Inc. is seeking an Advancement Associate to support the Membership division of a renowned museum in Washington, DC. This full-time, in-person role involves customer service, data management, and event planning. Ideal candidates will have experience in advancement or related fields, exceptional communication skills, and familiarity with CRM systems like Salesforce.

Qualifications

• Previous experience in advancement, development, or membership roles.
• Exceptional customer service and communication skills.
• Experience with a CRM system preferred.

Responsibilities

• Assist with preparing member mailings.
• Provide member services.
• Coordinate with vendors for member inquiries.

Skills

Customer service

Communication

CRM systems

Tools

Salesforce

Job description

Direct message the job poster from The Choice, Inc.

The Choice is offering a highly exciting opportunity with a renowned educational institution. This museum, opened in 2016 with strong community support, continues to be one of the most visited historical and cultural museums in Washington, DC, and the United States.

The Advancement Associate will directly support the Membership division of the museum.

The ideal candidate will have/will be:

• Previous experience in advancement, development, membership, or related customer service roles. Prior work with a museum or educational institution is a significant plus.
• Exceptional customer service and communication skills.
• Experience with a CRM system is preferred; Salesforce experience is a large plus.
• Based in the DMV area—this is a fully in-person position (Monday-Friday).

Job duties include:

• Assist with preparing member mailings.
• Provide member services.
• Coordinate with mail and call center vendors to assess and respond to member inquiries via email, mail, and phone.
• Liaise with Advancement/Development Operations to resolve financial inquiries.
• Retrieve, analyze, and redistribute member mail through an online database.
• Record and update data in various databases.
• Document processes within the Membership program.
• Manage matching gift applications for submission to Advancement/Development Operations.
• Support the planning and management of special events.
• Provide administrative support as needed.

Candidates must be fully available for an in-person role and able to commute to downtown DC Monday-Friday. Occasional attendance at museum events may also be required. This is an open-ended contract position paid hourly.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service and Administrative

Industries

• Museums, Historical Sites, and Zoos, Museums, and Fundraising