Museum IT & AV Specialist

Smithsonian; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

The Smithsonian Institution, located in New York within DSE, seeks an IT support professional to assist desktop/laptop hardware, Windows and macOS, and collaboration platforms. The role involves coordinating IT/AV projects and supporting multimedia control systems in museum environments.

Candidates should have documented experience with digital signage, kiosks, and related technologies, and a customer-focused approach to service delivery.

Qualifications

• You must have IT-related experience demonstrating each listed competency.
• Experience coordinating and implementing IT and AV projects is required.
• Experience supporting multimedia control systems, digital signage, and kiosks is expected.

Responsibilities

• Provide IT customer support for desktop/laptop hardware, Windows and macOS, and collaboration platforms.
• Coordinate IT/AV projects, including equipment refreshes and technology upgrades.
• Install, configure, troubleshoot, and maintain multimedia control systems and digital signage.

Skills

Attention to Detail

Customer Service

Decision Making

Information Management

Interpersonal Skills

Oral Communication

Problem Solving

Teamwork

Technical Competence

Job description

The Smithsonian Institution, located in New York within DSE, seeks an IT support professional to assist desktop/laptop hardware, Windows and macOS, and collaboration platforms. The role involves coordinating IT/AV projects and supporting multimedia control systems in museum environments.

Candidates should have documented experience with digital signage, kiosks, and related technologies, and a customer-focused approach to service delivery.