IT & AV Specialist — Museums & Public Venues (Hybrid)

The Statue of Liberty-Ellis Island Foundation; United States; On-site; USD 62,000 - 65,000; Full time

Benefits offered by this job

Full benefits

Consistent weekend work schedule

Travel provided between work sites

Job summary

A non-profit organization is seeking a full-time Technical Support Specialist to manage IT systems at the Statue of Liberty and Ellis Island. The role includes troubleshooting, IT inventory management, and supporting projects like the museum's upgrade. Candidates need a degree in a relevant field, proficiencies in Windows and IT troubleshooting, and a strong customer service orientation. This position requires physical fitness for equipment handling and offers an annual salary of $62,000 – $65,000.

Qualifications

• Proficient in diagnosing, maintaining, and performing basic repairs on computer hardware and software.
• One year of experience supporting a Microsoft Windows environment is preferred.
• Strong ability to respond promptly to urgent technical needs.

Responsibilities

• Install, configure, test, and maintain IT systems.
• Monitor and manage tickets within the incident management system.
• Support IT projects, including installation and planning.

Skills

IT troubleshooting

Customer service

Familiarity with command-line tools

Education

Bachelor’s degree in a relevant field or equivalent work experience

Tools

Microsoft Windows

Active Directory

Office 365

Bash

PowerShell

Job description

A non-profit organization is seeking a full-time Technical Support Specialist to manage IT systems at the Statue of Liberty and Ellis Island. The role includes troubleshooting, IT inventory management, and supporting projects like the museum's upgrade. Candidates need a degree in a relevant field, proficiencies in Windows and IT troubleshooting, and a strong customer service orientation. This position requires physical fitness for equipment handling and offers an annual salary of $62,000 – $65,000.