Museum Tours & Guest Services Coordinator

Paycom; Chicago, Northern (IL, KY); Hybrid; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Short & Long-term Disability

Paid Time Off

401k

Job summary

The Richard H. Driehaus Museum in Chicago invites a proactive Guest Services Coordinator (Tours Focus) to join a small team dedicated to outstanding visitor experiences.

You will manage group tours, lead public and private tours, and collaborate across departments to ensure smooth operations while promoting memberships and programs. The role emphasizes hospitality, knowledge of the mansion and exhibitions, and staff onboarding.

Qualifications

• BA/BS in art, art history, architecture or related field.
• Familiarity with museums and the museum experience.
• Excellent problem-solving and decision-making skills.
• Excellent oral and written communication skills.
• High initiative and strong work ethic; ability to work in a team.

Responsibilities

• Exemplify the Museum's standards of excellence in customer service and hospitality.
• Lead guest services efforts in coordination with team members.
• Demonstrate knowledge of the Museum's history and interiors.
• Open, close, and supervise tours as assigned.
• Promote memberships, donations, and programs during interactions.
• Coordinate onboarding and training of new Guest Services staff.

Skills

Customer service

Oral & written communication

Team player

Problem solving

Public speaking

Interpersonal skills

Education

BA/BS in Art History or Related Field

Tools

Raiser’s Edge

Altru

Job description

The Richard H. Driehaus Museum in Chicago invites a proactive Guest Services Coordinator (Tours Focus) to join a small team dedicated to outstanding visitor experiences.

You will manage group tours, lead public and private tours, and collaborate across departments to ensure smooth operations while promoting memberships and programs. The role emphasizes hospitality, knowledge of the mansion and exhibitions, and staff onboarding.