Guest and Member Services Supervisor

Adler Planetarium

Chicago (IL)

On-site

USD 26,174 - 28,364

Full time

14 days+

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Benefits offered by this job

15 vacation days per year

Competitive health coverage

Flexible work arrangements

403B retirement plan with matching

Job summary

A leading cultural institution in Chicago is seeking a Guest and Member Services Supervisor. This role focuses on providing exceptional customer service and supervising a dedicated team. Responsibilities include managing ticket sales, training Guest Services Representatives, and ensuring smooth financial transactions. Ideal candidates will have a strong background in customer service, leadership experience, and familiarity with ticketing systems. This position promises a collaborative team environment with various benefits and the chance to work in a vibrant setting.

Qualifications

Two years of experience in cultural attractions or a related guest-facing industry.
Experience training, mentoring, and leading teams.
Intermediate knowledge of computerized ticket sales.

Responsibilities

Provide outstanding customer service to guests.
Supervise Guest Services Representatives and provide training.
Maintain the integrity of the point of sale system.

Skills

Customer service

Leadership

Math aptitude

Interpersonal skills

Education

High school diploma or equivalent

Associate's degree or higher (preferred)

Tools

Google Suite

Microsoft Office

Gateway Galaxy POS (preferred)

Job description

Join to apply for the Guest and Member Services Supervisor role at Adler Planetarium

Base pay range

$19.00/hr - $20.59/hr

Full Time-Temporary

February 2026 - May 2026

About the Adler Planetarium

The Adler Planetarium connects people to the universe and each other. Whether introducing a guest to the Ring Nebula, a neighborhood school to a community partner, a research team to a network of citizen scientists, or one staff member to another, the Adler’s focus on meaningful connections dates back nearly a century.

Today, the museum typically hosts more than half a million visitors annually and reaches millions more through youth STEAM programs, neighborhood skywatching events, online citizen science, and other outreach efforts. With Adler’s support, people of all ages, backgrounds, and abilities gain the confidence to explore their universe together and return to their communities ready to think critically and creatively about any challenge that comes their way.

The Position

The Adler Planetarium is seeking an Interim Guest & Member Services Supervisor to join our dynamic team located on Chicago's Museum Campus. This person is responsible for providing outstanding customer service to Adler guests through ticket and membership sales, greeting and checking in groups, and beyond. This position supervises a team of Guest Services Representatives, providing coaching, training, and serving as an example of exemplary customer service in all guest interactions. This individual will also be responsible for:

Maintaining the integrity of the point of sale system, ensuring that all cash, credit, discount, and voucher redemptions are reconciled daily; recording all financial transactions and disparities; and maintaining reports for the business office.
Preparing and sending cash deposits; counting all cash reserves; maintaining the safe balance; assigning Guest Services Representatives to banks; and processing third‑party refund debits and credits.
Providing exceptional customer service while troubleshooting any concerns that arise from guests, authorizing refunds and exchanges as needed.
Making changes to the ticketing system in collaboration with all floor teams; tracking and maintaining the will‑call system for VIP guests; serving as backup to the manager as needed to support museum‑wide initiatives that anticipate guest needs and improve guest experiences.
Training all Guest Services Representatives on customer service, point of sale, and ticketing system practices, coat check, special event support, phone answering, sales, and all related functions to serve our guests and members.
Creating weekly schedules and daily assignments for the Guest Services Team, including post assignments, breaks, lunches, and rotations.

The Work Schedule

The typical work schedule for this position is 35 hours per week, from 8:15 am to 4:15 pm, Saturday to Tuesday, and 2:15 pm to 10:15 pm on Wednesday. 5 days a week on site at the museum, including holidays except Thanksgiving and Christmas Day.

The Compensation & Benefits (Full‑Time)

Base Pay Range: $19.00‑$20.59/hr

Eligible to accrue up to 15 vacation days per year to start

3 sick days as of date of hire (can accrue up to 6.5 days per year)

4 Personal Holidays (Prorated for new hires starting after January 1st)

Flexible Work Arrangements

Paid Family Bereavement Leave & Jury Duty

Competitive Health Coverage

Healthcare, Dependent Care & Commuter flexible spending accounts

Adler Paid Short‑Term Disability insurance

Retirement Savings Plan

403B plan with Adler match

Adler's match is 100% vested immediately

Eligible to enroll as of the date of hire

Network of Support through our EAP programs

Resources to help address emotional, legal, and financial issues

Face‑to‑face, telephonic, and web‑based services

Free subscription to the Calm Premium app

Employee Loan Program

Discounted Onsite Parking Program

Free Entrance to Chicago area museums and cultural institutions

The Person

We are looking for someone who is excited about the opportunity to interact with guests, members, and colleagues. Someone who thrives in a team environment and is always willing to go the extra mile to help their team shine. A person who thinks quickly on their feet and is comfortable interacting with a highly diverse population. This person will need to lead effectively in a fast‑paced environment. This person has excellent customer service and communication skills and is a creative thinker.

Required Qualifications:

High school diploma or equivalent
Two years of experience in cultural attractions, parks, museums, themed entertainment, or a related guest‑facing industry
Previous experience training, mentoring, and leading teams
Strong aptitude for math, with a focus on detail and accuracy
Intermediate knowledge of computerized ticket sales, Google Suite, and Microsoft Office

Preferred Qualifications:

Associate's degree or higher
Three years of progressive experience in a leadership position managing teams, projects, and cash reconciliation in a cultural attraction or related industry
Advanced customer service and project management training
Intermediate knowledge of Gateway Galaxy POS and ticketing system; knowledge of utilizing data provided through Tableau to make decisions and reconcile reports

The Adler Planetarium is dedicated to complying with its obligations as an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by federal, state, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact Jenean Featherson by email atrecruiting@adlerplanetarium.org and provide the nature of your request and your contact information. Requests for accommodation will be considered on a case‑by‑case basis.

Seniority level