Museum Guest Experience Specialist

Norton Museum Of Art Inc; West Palm Beach (FL); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Medical, Dental, Vision

401(k) plan with employer match

Paid time off and holidays

Flex schedule after probation

Staff store and restaurant discounts

Job summary

The Norton Museum of Art seeks a part-time Visitor Experience Associate to greet and assist visitors, manage queues, and support memberships and information services. You will work closely with the Senior Visitor Experience Manager to ensure a welcoming atmosphere and smooth operations across exhibitions and programs.

Responsibilities include answering inquiries, guiding guests to exhibits, processing admissions, and maintaining program details while providing exceptional customer service in a

Qualifications

• Proficient with MS Office (Outlook, Word, Excel).
• Altru software experience preferred but training is provided.
• Bilingual in English and Spanish a plus, but not required.

Responsibilities

• Greet museum visitors and answer questions with a friendly, helpful demeanor.
• Direct visitors to exhibition spaces, programs, or tours.
• Assist with membership sales and admissions using cash, check, or credit.
• Promote membership benefits and processes; handle sales.
• Record attendance data in Altru and maintain program information.
• Support museum events and cross-departmental activities as needed.

Skills

MS Office Proficiency

Outlook

Word

Excel

Customer Service

Tools

Altru software

Job description

The Norton Museum of Art seeks a part-time Visitor Experience Associate to greet and assist visitors, manage queues, and support memberships and information services. You will work closely with the Senior Visitor Experience Manager to ensure a welcoming atmosphere and smooth operations across exhibitions and programs.

Responsibilities include answering inquiries, guiding guests to exhibits, processing admissions, and maintaining program details while providing exceptional customer service in a