Museum Store Leader: Elevate Guest Experience & Sales

Norton Museum Of Art Inc; West Palm Beach (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Staff store discount 20%

Restaurant discount 10%

ROAM membership

Job summary

The Norton Museum of Art is seeking a Store Manager to lead the museum retail store, ensuring an exceptional visitor and member experience while driving sales and operational excellence.

You will oversee daily operations, lead staff, manage inventory, and coordinate with departments to align with exhibitions and programming. The role requires strong leadership, collaboration, and a commitment to the museum’s mission.

Qualifications

• Retail management or supervisory experience, preferably in a museum, cultural institution, specialty retail, or visitor-facing environment.
• Strong customer service, leadership, coaching, and communication skills.
• Experience with POS systems, inventory management, scheduling, cash handling, and operational reporting.
• Intermediate knowledge of Microsoft Office including Excel, Word, and PowerPoint.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced public setting.
• Ability to work collaboratively with internal departments, vendors, artists, and external partners.
• Flexible availability, including weekends, holidays, evenings, and special events as business needs require.

Responsibilities

• Oversee daily store operations to ensure standards, procedures, and service expectations are consistently executed.
• Maintain a visible and supportive floor presence, providing guidance, coaching, and conflict resolution as needed.
• Create and manage the store schedule to support business needs, visitor traffic, events, and staffing coverage.
• Lead, train, and support store staff to deliver knowledgeable, welcoming, and sales-focused service.
• Maintain organized and accurate records for invoices, purchase orders, consignment reports, transfer requests, check requests, and related administrative documentation.
• Partner with the Director of Retail Operations on sales goals, promotions, vendor activity, merchandising priorities, and operational improvements.

Skills

Retail management

Customer service

Leadership

Communication

POS systems

Inventory management

Scheduling

Cash handling

Excel

Word

PowerPoint

Microsoft Office

Detail-oriented

Job description

The Norton Museum of Art is seeking a Store Manager to lead the museum retail store, ensuring an exceptional visitor and member experience while driving sales and operational excellence.

You will oversee daily operations, lead staff, manage inventory, and coordinate with departments to align with exhibitions and programming. The role requires strong leadership, collaboration, and a commitment to the museum’s mission.