Visitor Experience Associate

Norton Museum Of Art; West Palm Beach (FL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Medical, Dental, Vision

Worksite plans & Life Insurance

401(k) with 2% match

Paid time off + holidays

Flex Work options after probation

Staff store discount

Restaurant discount

ROAM Museum network membership

Job summary

The Norton Museum of Art in West Palm Beach, FL seeks a Visitor Experience Associate to welcome guests and assist with memberships, admissions, and information about exhibitions. The role supports events and programs, requiring strong customer service and basic data entry using Altru software.

This part-time, non-exempt position reports to the Senior Visitor Experience Manager and requires weekend availability; bi-lingual English/Spanish is a plus.

Qualifications

• Proficient in MS Office (Outlook, Word, Excel).
• Excellent verbal communication and strong customer service skills.
• Teams collaboration and ability to adapt on the floor.
• Altru software experience preferred but training provided.
• Retail or guest-service background is a plus; cash handling abilities are required.

Responsibilities

• Greet and direct museum visitors to exhibitions and programs.
• Answer questions about programs, tours, and collections.
• Work with security to enforce policies and protect the collection.
• Record attendance and program data using Altru software.
• Promote membership benefits and handle admissions and memberships.
• Respond to inquiries by phone and email and stay updated on schedules.
• Support departments during events as needed.

Skills

MS Office

Customer service

Verbal communication

Teamwork

Bilingual English/Spanish

Tools

Altru software

Job description

Job Details

Job Location: Norton Museum of Art - West Palm Beach, FL 33401

Position Type: Seasonal

About the Norton Museum of Art:

Founded in 1941 by Ralph Hubbard Norton and his wife Elizabeth Calhoun Norton, the Norton Museum of Art is Florida’s largest art museum, renowned for its distinguished collection. The Norton Museum of Art welcomes visitors to experience the transformative power of art through intimate and creative encounters with wide-ranging collections and programs of the highest quality. With holdings spanning Contemporary, Early European, Modern, and Asian Art, as well as Photography, the Norton serves as a cherished institution within its community.

Our Commitments:

• Art: We celebrate and share excellence in the arts in all its forms.
• Audience: We cultivate meaningful dialogues and relationships with a diverse and inclusive audience.
• Ambassadors: Our employees, Trustees, volunteers, and partners are the vital links connecting Art and Audience.
• Foundations: We are committed to preserving the Norton’s fiscal and physical legacy for future generations.

Job Purpose:

The Visitor Experience Associate is a part-time position that serves as the welcoming face of the Museum to the public. The VE Associate fulfills an array of functions such as checking in visitors, crowd and queue management, membership sales, administrative support, and providing visitors information on exhibitions and programs. This position reports to the Senior Visitor Experience Manager.

Essential Duties and Responsibilities:

• Working closely with the public by welcoming museum visitors and directing them to exhibition spaces, public programs, or to ongoing tours, with an engaging, approachable demeanor.
• Hosting a space, being prepared to answer questions regarding museum programs or collections.
• Working alongside Security to enforce museum visitor policies and keep the Collection safe.
• Collect attendance information on general admissions, group tours, public programs, and recording via Altru, the museum's admission and data management software.
• Promoting and being familiar with Museum membership benefits and opportunities; handling associated admission and membership sales, done via cash, check, or credit.
• Answering phone and email inquiries regarding museum programs and events.
• Keeping up to date on museum programs, admission policies, and the upcoming museum event schedule.
• Other duties as assigned, such as supporting Development, LCE, and Membership events, as required.

Qualifications:

• Must be proficient in MS Office, particularly Outlook, Word, and Excel.
• Excellent verbal communication skills, good judgement, and strong customer service skills. Associates often must coordinate with their fellow associates and think on their feet, so good teamwork is necessary.
• Altru software experience is preferred but training is provided.
• Experience working in a retail environment or guest management is a plus.
• Cash handling abilities are required.
• Ability to sit or stand for extended periods of time, potentially outdoors.
• Candidates must be available during the weekends and Friday evenings.
• Bi-lingual in English and Spanish is a plus, but not required.

Physical Requirements:

The person in this position must be able to move about inside and outside the office; to frequently communicate with managers and employees, ability to access and operate computer and other office equipment; and ability to lift, move or carry up to twenty pounds

Hours & Compensation:

Sunday - Saturday: Variable schedule

Part-Time, Non-Exempt

Compensation: Commensurate with experience

Location Requirements:

At the time of employment, employees are expected to be located within reasonable commuting distance of the museum. Commuting Distance means they are located in South Florida, and able to commute to and from the Museum in a single day.

Museum Location: 1450 South Dixie Hwy, West Palm Beach, FL 33413

Benefits Offerings:

• Medical, Dental, Vision, Worksite plans & Additional Life Insurance
• Basic Life Insurance and AD&D, employer paid
• Short-term Disability Insurance, employer paid
• Flexible Spending Accounts and Health Savings Accounts
• 401(k) retirement plan and 2% employer match
• Considerable paid time off, plus 4 additional discretionary days, and 9 recognized holidays
• Flex Work options; hybrid & flexible schedule after an employee’s 90-day probationary period. NOTE: FlexWork is not suitable for all positions.
• 20% discount for staff in the Museum store
• 10% discount at The Restaurant
• Membership to the ROAM Museum network

Note: Nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities to this job at any time.

Equal Opportunity and Non-Discrimination Statement:

Norton Museum of Art is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Norton Museum of Art makes hiring decisions based solely on qualifications, merit, and business needs at the time.