Visitor Experience Campus Ambassador

Norton Museum Of Art; West Palm Beach (FL); Hybrid; USD 22,000 - 30,000; Part time

Benefits offered by this job

401(k) match

Discretionary days

Hybrid schedule

Store discount

Job summary

Norton Museum of Art in West Palm Beach, FL is seeking a Part-Time Campus Ambassador to support visitor experience in the museum parking lot and grounds. You will assist visitors with ParkMobile, sell parking passes, and provide information on programs and admissions.

The role requires outdoor work, strong customer service, and comfort with two-way radios and Altru; bilingual English/Spanish is a plus. Flexible weekend hours apply, with a hybrid option after probation.

Qualifications

• Experience working independently and outdoors is a plus.
• Excellent verbal communication skills, good judgement, and strong customer service skills.
• Bi-lingual in English and Spanish is a plus, but not required.
• Altru software experience is preferred but training is provided.

Responsibilities

• Assist visitors in parking lot and answer questions about programs or admission.
• Use Altru POS to assist with parking fee collection and tickets.
• Promote museum membership benefits and process admissions and memberships.
• Engage visitors during events and coordinate with security and external parking providers.

Skills

Customer service

Verbal communication

Bilingual English/Spanish

Tools

Altru software

ParkMobile app

Job description

Job DetailsJob Location: Norton Museum of Art - West Palm Beach, FL 33401Position Type: Part TimeAbout the Norton Museum of Art

Founded in 1941 by Ralph Hubbard Norton and his wife Elizabeth Calhoun Norton, the Norton Museum of Art is Florida’s largest art museum, renowned for its distinguished collection. The Norton Museum of Art welcomes visitors to experience the transformative power of art through intimate and creative encounters with wide-ranging collections and programs of the highest quality. With holdings spanning Contemporary, Early European, Modern, and Asian Art, as well as Photography, the Norton serves as a cherished institution within its community.

Our Commitments:

To uphold our mission and ensure the Norton’s relevance to our community, we are dedicated to the following principles:

• Art: We celebrate and share excellence in the arts in all its forms.
• Audience: We cultivate meaningful dialogues and relationships with a diverse and inclusive audience.
• Ambassadors: Our employees, Trustees, volunteers, and partners are the vital links connecting Art and Audience.
• Foundations: We are committed to preserving the Norton’s fiscal and physical legacy for future generations.

The Campus Ambassador supports the visitor experience in the museum’s parking lot and other locations on the museum campus, ensuring consistent world class visitor experience throughout the museum grounds. In the parking lot, they assist visitors with using the ParkMobile app, answer questions about museum programs or admission, sell parking passes, tickets, or membership, and maintain the use of the lot for museum visitors or authorized users. This position reports to the Director of Member and Visitor Experience.

Essential Duties & Responsibilities:

• Parking & Traffic Control: Ensuring that museum staff park in designated spaces, and informing visitors of the museum’s parking policies. Specifically:
  • Parking Rates.
  • Eligibility to use the parking lot.
  • Providing temporary day passes to visitors who require them and cannot access the ParkMobile system.
• Use of the museum’s point of sales system, Altru, to provide supplemental parking fee collection if a visitor struggles with utilizing ParkMobile or has questions about their tickets.
• Working alongside Security to enforce museum visitor policies and keep the campus safe.
• Should be prepared to actively engage visitors in the parking lot based on the museum’s schedule of events. This person should be present outside the guard house to answer questions during the morning and during peak traffic times. They should be familiar with current parking policies and the museum’s daily schedule of events.
• Will coordinate with external parking enforcement providers to ensure they are aware of current Norton events, programs and parking policies for the day prior to beginning patrols.
• Promoting and being familiar with Museum membership benefits and opportunities; handling associated admission and membership sales, done via credit card, as requested.
• This position is on duty from 8:00 AM to 4:00 PM Monday, Wednesdays, Thursdays, and Saturdays. This position is on duty from 9:00 AM to 4:00 PM Sundays, and has two shifts on Fridays, from 8:00 AM to 3:00 PM and 3:00 PM to 9:30 PM.
• Other duties as assigned, such as supporting museum programs or events in other locations or during different times within the museum.

Qualifications:

• Experience working independently and outdoors is a plus.
• Willing to
• Excellent verbal communication skills, good judgement, and strong customer service skills.
• The Campus ambassador should be comfortable using two way radios and Microsoft teams to communicate with fellow museum staff.
• Altru software experience is preferred but training is provided.
• Experience working in a retail environment or guest services is a plus.
• Must be comfortable using a tablet for job duties.
• Ability to sit or stand for extended periods of time, potentially outdoors.
• Candidates must be available during the weekends and Friday evenings.
• Bi-lingual in English and Spanish is a plus, but not required.

Hours & Compensation :

• Variable schedule; Days. Nights, Weekends
• Part-Time, Non-Exempt
• Compensation: $18.00/hr

Location Requirements:

At the time of employment, employees are expected to be located within reasonable commuting distance of the museum. Commuting Distance means they are located in South Florida, and able to commute to and from the Museum in a single day.

Museum Location: 1450 South Dixie Hwy, West Palm Beach, FL 33413

Benefits Offerings:

• 401(k) retirement plan and 2% employer match
• 4 discretionary days & 1 birthday holiday
• Flex Work options; hybrid & flexible schedule after an employee’s 90-day probationary period. NOTE: FlexWork is not suitable for all positions.
• 20% discount for staff in the Museum store
• 10% discount at The Restaurant
• Membership to the ROAM Museum network

Physical Requirements:

The person in this position must be able to move about about freely outdoors; to frequently communicate with managers and employees, ability to access and operate computer and other office equipment; and ability to lift, move or carry up to twenty (20) pounds.

Note: Nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities to this job at any time.

Norton Museum of Art is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Norton Museum of Art makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Qualifications