Guest Experience Host — Museum Visitor & Membership

Norton Museum Of Art; West Palm Beach (FL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Medical, Dental, Vision

Worksite plans & Life Insurance

401(k) with 2% match

Paid time off + holidays

Flex Work options after probation

Staff store discount

Restaurant discount

ROAM Museum network membership

Job summary

The Norton Museum of Art in West Palm Beach, FL seeks a Visitor Experience Associate to welcome guests and assist with memberships, admissions, and information about exhibitions. The role supports events and programs, requiring strong customer service and basic data entry using Altru software.

This part-time, non-exempt position reports to the Senior Visitor Experience Manager and requires weekend availability; bi-lingual English/Spanish is a plus.

Qualifications

• Proficient in MS Office (Outlook, Word, Excel).
• Excellent verbal communication and strong customer service skills.
• Teams collaboration and ability to adapt on the floor.
• Altru software experience preferred but training provided.
• Retail or guest-service background is a plus; cash handling abilities are required.

Responsibilities

• Greet and direct museum visitors to exhibitions and programs.
• Answer questions about programs, tours, and collections.
• Work with security to enforce policies and protect the collection.
• Record attendance and program data using Altru software.
• Promote membership benefits and handle admissions and memberships.
• Respond to inquiries by phone and email and stay updated on schedules.
• Support departments during events as needed.

Skills

MS Office

Customer service

Verbal communication

Teamwork

Bilingual English/Spanish

Tools

Altru software

Job description

The Norton Museum of Art in West Palm Beach, FL seeks a Visitor Experience Associate to welcome guests and assist with memberships, admissions, and information about exhibitions. The role supports events and programs, requiring strong customer service and basic data entry using Altru software.

This part-time, non-exempt position reports to the Senior Visitor Experience Manager and requires weekend availability; bi-lingual English/Spanish is a plus.