Museum CRM & Ticketing Administrator (Entry-Level)

State of South Carolina; Columbia (SC); On-site; USD 42,000 - 54,000; Full time

Job summary

South Carolina State Museum in Columbia, SC seeks an IT CRM Administrator (Entry-Level) to support CRM and ticketing systems, ensuring accurate visitor, membership, and donor data and smooth program registration. Works under the Director of IT with collaboration across Visitor Services, Education, Development, Marketing, and other departments.

This role is ideal for an early-career IT professional interested in nonprofit culture tech, with opportunities for growth and weekend/evening program

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred in IT, Museum Studies, Business, or related field.
• Experience with CRM, ticketing or donor-management platforms.
• Basic understanding of databases and data structures.
• Strong communication skills to assist nontechnical users.

Responsibilities

• Assist with daily administration of CRM and ticketing systems, including configuration and data entry standards.
• Support staff by answering system questions, generating routine reports, and assisting with data cleanup.
• Help set up exhibitions, programs, events, and ticket types in the ticketing system.
• Perform first-level troubleshooting for CRM, ticketing, and database issues; escalate complex issues as needed.
• Maintain data accuracy through record review, deduplication, and data quality checks.
• Assist with documentation, user guides, and training materials.
• Participate in testing for system updates and new features.
• Support cross-departmental needs related to ticketing, membership, and program registration.

Skills

Communication skills

Nontechnical user support

Data quality

Troubleshooting basics

Education

High school diploma or equivalent

Associate/Bachelor's in IT or related field

Tools

Tessitura

Altru

Blackbaud

Salesforce

Job description

South Carolina State Museum in Columbia, SC seeks an IT CRM Administrator (Entry-Level) to support CRM and ticketing systems, ensuring accurate visitor, membership, and donor data and smooth program registration. Works under the Director of IT with collaboration across Visitor Services, Education, Development, Marketing, and other departments.

This role is ideal for an early-career IT professional interested in nonprofit culture tech, with opportunities for growth and weekend/evening program