CRM & Ticketing Admin - Museum IT (Entry-Level)

State-of-South-Carolina; South Carolina; On-site; USD 42,000 - 60,000; Full time

Job summary

The South Carolina State Museum is seeking an entry-level IT CRM Administrator to support CRM and ticketing/database systems, ensuring accurate visitor, membership, and donor data, and aiding program registrations.

Under the Director of Information Technology, you will collaborate with Visitor Services, Education, Development, Marketing, and other departments to deliver reliable systems, reports, and training materials. Some evening/weekend support may be required.

Qualifications

• High school diploma required; college credit may substitute for experience.
• Associate or Bachelor's in Information Technology, Information Systems, Museum Studies, Business Administration, or related field preferred.
• Basic understanding of databases and data structures.
• Strong communication skills to assist nontechnical users.

Responsibilities

• Assist with daily administration of CRM and ticketing systems, including configuration, user permissions, and data-entry standards.
• Support staff by answering system questions, generating routine reports, and helping with data cleanup tasks.
• Help set up exhibitions, programs, events, and ticket types in the ticketing system.
• Perform first-level troubleshooting for CRM, ticketing, and database issues; escalate complex problems as needed.
• Maintain data accuracy through record review, deduplication, and data quality checks.
• Assist with documentation, user guides, and training materials.
• Participate in testing for system updates, new features, and upgrades.
• Support cross-departmental needs related to ticketing, membership, attendance data, donor information, and program registration.

Skills

Data management

Data entry

Communication

CRM familiarity

Education

High school diploma

Associate/Bachelor's degree in IT or Museum Studies

Tools

Tessitura

Altru

Blackbaud

Salesforce

Job description

The South Carolina State Museum is seeking an entry-level IT CRM Administrator to support CRM and ticketing/database systems, ensuring accurate visitor, membership, and donor data, and aiding program registrations.

Under the Director of Information Technology, you will collaborate with Visitor Services, Education, Development, Marketing, and other departments to deliver reliable systems, reports, and training materials. Some evening/weekend support may be required.