Visitor Services & Volunteer Coordinator

American Association for State and Local History; Ridgeland (SC); On-site; USD 45,000 - 50,000; Full time

Job summary

The American Association for State and Local History seeks a Visitor Services & Volunteer Coordinator for the Morris Center for Lowcountry Heritage in Ridgeland, SC. This in-person role reports to the Programs & Marketing Director and follows a Tue-Sat, 9:00am-5:00pm schedule; it is a two-year term funded position.

The coordinator will lead visitor services, venue rental, and a revitalized volunteer program, coordinating staff, tours, events, and outreach efforts.

Qualifications

• Bachelor's degree preferred in a related field.
• Experience in a nonprofit, museum, or cultural organization is preferred.
• Strong organizational and communication skills, with public speaking ability.

Responsibilities

• Welcome museum visitors and serve as front desk contact.
• Schedule volunteers for front desk coverage and tours; process purchases.
• Maintain public and internal schedules; coordinate logistics for events.
• Attend community events to promote the center and programs.
• Revitalize and manage a volunteer program; recruit and train volunteers.
• Support marketing, outreach, and program coordination as needed.
• Assist with venue rental operations and contract staffing as required.

Skills

Organizational skills

Project management

Self-motivated

Attention to detail

Public speaking

Team coordination

Customer service

Education

Bachelor's degree (preferred) in museum studies, history, art history, education, marketing, public administration, or related field

Tools

Microsoft Office

Scheduling software

Point-of-sale software

Email/CRM tools

Job description

Job Title: Visitor Services & Volunteer Coordinator
Reports to: Programs & Marketing Director
Typical Schedule: Tuesday - Saturday, 9:00am - 5:00pm

Target Compensation: $45-50,000 annually (depending on qualifications). Health Insurance and
Retirement Benefits are not included at this time. Note, this is a TERM (temporary) position for
two years. The position may be extended, depending on the availability of funding.

Job Summary

The Visitor Services & Volunteer Coordinator will play a key role in developing and implementing
visitor services excellence, venue rental organization, and revitalizing a volunteer program at the
Morris Center for Lowcountry Heritage (MCLH).

Key Responsibilities

Visitor Services

• Serve as primary point of contact for museum visitors at the front desk, greeting guests,
• scheduling volunteers for front desk coverage, conducting museum tours, and processing customer
• purchases. Track visitor numbers and monthly visitor reports.
• Support staff by maintaining public and internal schedules, coordinating logistics for museum
• events, facilitating programs, and contributing to marketing and outreach efforts.
• Perform administrative tasks such as answering phone calls, preparing meeting agendas,
• coordinating mailings and drafting correspondence.
• Attend community events to promote the MCLH.

Venue Rental

• Serve as the lead for all aspects of the MCLH Venue Rental program, create and optimize event
• rental SOPs, fielding inquiries, offering tours, managing contracts, and staffing events (with
• support from other staff as needed).
• Conduct venue rental market research to expand the program with the Programs & Marketing
• Director.

Outreach

• Promote, schedule, and coordinate 4 Grade Fuel the Mind field trips with local schools and
• school districts.
• Assist Programs & Marketing Director with various aspects of Fuel the Mind field trips as
• needed.

Volunteer Management

• Revitalize and reorganize a volunteer program. Recruit, supervise, train, and provide leadership
• to volunteers/docents involved in visitor services, administration, and educational programming.
• Organize and implement active volunteer/docent training with the help of the Programs &
• Marketing Director.
• Manage volunteer schedules.
• Attend and participate in volunteer recruitment fairs.
• Honor volunteer contributions.

Key Requirements

• Excellent organizational and project management skills.
• Highly motivated self-starter.
• Superior attention to detail.
• Bachelor's degree (preferred) in museum studies, history, art history, education, art, marketing, public administration, or a related field.
• Experience within a non-profit organization, museum, or cultural organization, preferred experience with coordinating volunteers, visitor services and coordinating and communicating scheduled events.
• Demonstrated ability to work collaboratively with diverse stakeholders.
• Effective communication and public speaking abilities.
• Computer and office administration skills (Microsoft Office, email, scheduling software, point-of-sale software)
• Flexibility to assist during evenings or weekends for programs/events, as needed.

Preferences

Spanish language proficiency strongly preferred.

Notes

This is an in-person position, located at the MCLH, 10782 S. Jacob Smart Blvd, Ridgeland, SC 29936.
For the first year, this position accrues 10 days of PTO/year and increases to 15 days of PTO the
second year. The Morris Center for Lowcountry Heritage is closed during major holidays. This position will have access to professional development opportunities, such as conference attendance, workshops & trainings, etc. This position will answer to the Programs and Marketing Director. The MCLH is in a transitionary
period, so we are seeking a candidate that is flexible and enthusiastic about being part of the development of this new chapter.
Start date is negotiable, with a target date of February 8, 2027.

Excellent organizational and project management skills.
Highly motivated self-starter.
Superior attention to detail.
Bachelor's degree (preferred) in museum studies, history, art history, education, art, marketing, public administration, or a related field.
Experience within a non-profit organization, museum, or cultural organization, preferred experience with coordinating volunteers, visitor services and coordinating and communicating scheduled events.
Demonstrated ability to work collaboratively with diverse stakeholders.
Effective communication and public speaking abilities.
Computer and office administration skills (Microsoft Office, email, scheduling software, point-of-sale software)
Flexibility to assist during evenings or weekends for programs/events, as needed.