Municipal Permits & Customer Service Clerk

City of Maypearl; Katy, Northern (TX, KY); Hybrid; USD 32,000 - 52,000; Full time

Job summary

City of Katy invites applicants for a Permit Clerk to handle permit applications, payments, and front-line service in a municipal office.

The role supports planning and permitting operations, greets customers, processes documents, and maintains confidential records. Candidates should have a high school diploma and relevant customer service experience within a government setting; valid driver’s license may be required.

Qualifications

• High school diploma or equivalent; two years of customer service or clerical experience, preferably in a municipal government.
• Knowledge of department policies and procedures, general bookkeeping practices and modern office procedures.
• Skill in operating a PC with standard software and office equipment; ability to maintain effective working relationships; clear written and verbal communication; maintain filing systems.

Responsibilities

• Greets and assists customers in person and by phone; routes inquiries to the correct department and takes detailed messages.
• Accepts, reviews, and processes permit applications and related documentation.
• Stamps plans received for review and assists with coordination of plan review activities.
• Schedules pre-construction meetings and distributes plan review letters and related correspondence.
• Receives and records payments, balances cash receipts, and prepares bank deposits per procedures.
• Monitors permits for expiration and notifies contractors of expirations.
• Prepares, generates, maintains, and files permit records.
• Maintains an adequate supply of permit applications and related materials in public areas.

Skills

Customer service

Communication

Relationship building

Data entry

Education

High school diploma or equivalent

Tools

Microsoft Office

Office equipment

Job description

City of Katy invites applicants for a Permit Clerk to handle permit applications, payments, and front-line service in a municipal office.

The role supports planning and permitting operations, greets customers, processes documents, and maintains confidential records. Candidates should have a high school diploma and relevant customer service experience within a government setting; valid driver’s license may be required.