Permit Clerk

City of Maypearl; Katy, Northern (TX, KY); Hybrid; USD 32,000 - 52,000; Full time

Job summary

City of Katy invites applicants for a Permit Clerk to handle permit applications, payments, and front-line service in a municipal office.

The role supports planning and permitting operations, greets customers, processes documents, and maintains confidential records. Candidates should have a high school diploma and relevant customer service experience within a government setting; valid driver’s license may be required.

Qualifications

• High school diploma or equivalent; two years of customer service or clerical experience, preferably in a municipal government.
• Knowledge of department policies and procedures, general bookkeeping practices and modern office procedures.
• Skill in operating a PC with standard software and office equipment; ability to maintain effective working relationships; clear written and verbal communication; maintain filing systems.

Responsibilities

• Greets and assists customers in person and by phone; routes inquiries to the correct department and takes detailed messages.
• Accepts, reviews, and processes permit applications and related documentation.
• Stamps plans received for review and assists with coordination of plan review activities.
• Schedules pre-construction meetings and distributes plan review letters and related correspondence.
• Receives and records payments, balances cash receipts, and prepares bank deposits per procedures.
• Monitors permits for expiration and notifies contractors of expirations.
• Prepares, generates, maintains, and files permit records.
• Maintains an adequate supply of permit applications and related materials in public areas.

Skills

Customer service

Communication

Relationship building

Data entry

Education

High school diploma or equivalent

Tools

Microsoft Office

Office equipment

Job description

Permit Clerk
City of Katy, Texas

The City of Katy is seeking a Permit Clerk to join our team and provide professional, courteous service to residents, contractors, and other customers. The Permit Clerk accepts and processes permit applications and payments while performing a variety of clerical, administrative, and customer service duties in support of the City's permitting operations.

Essential Duties and Responsibilities
The following duties are representative of the position and are not intended to be an exhaustive list. Employees may be assigned additional duties as needed. Reasonable accommodations will be made as required under applicable law.

• Greets and assists customers and residents in person and by telephone; routes calls to the appropriate individual or department, takes detailed messages, and responds to inquiries.
• Accepts, reviews, and processes permit applications and related documentation.
• Stamps plans received for review and assists with the coordination of plan review activities.
• Schedules pre-construction meetings and distributes plan review letters and other related correspondence as needed.
• Receives and records payments, balances daily cash receipts, and prepares bank deposits in accordance with established procedures.
• Monitors permits for expiration and notifies contractors regarding expired permits.
• Prepares, generates, processes, and maintains permit records and files.
• Maintains an adequate supply of permit applications and related materials in public areas.
• Collects, assembles, binds, staples, and duplicates documents and other materials.
• Processes correspondence and other administrative materials as directed.
• Schedules meetings and appointments.
• Opens, sorts, and distributes incoming mail.
• Performs data entry, filing, recordkeeping, and other routine clerical functions.
• Maintains confidentiality and accuracy when handling customer, permit, and financial information.

For purposes of business continuity, employees in this position are considered Essential Critical Infrastructure Workers, as defined by the Cybersecurity and Infrastructure Security Agency (CISA).

Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

Education, Training and Experience Guidelines:

High school diploma or equivalent; AND two (2) years of customer service or clerical experience, preferably within a municipal government; OR an equivalent combination of education, training, and experience.

Knowledge of:

Department policies and procedures.
General bookkeeping practices and procedures.
Modern office procedures.

Skill in:

Operating a personal computer, standard software, and standard office equipment.
Establishing and maintaining effective working relationships.
Communicating clearly, both orally and in writing.
Maintaining a filing system.

LICENSE AND CERTIFICATION REQUIREMENTS:

A valid State Driver's License may be required.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT: Work is performed in a standard office environment.

The City of Katy is committed to compliance with the Americans with Disabilities and Amendments Act and is an Equal Opportunity Employer.