Multispecialty Office Assistant: Patient Care & Admin

AdventHealth; Candler (NC); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

403-B retirement plan

Parental leave

Career development

Well-being resources

Mental health resources

Pet benefits

Job summary

AdventHealth in Candler, North Carolina, is seeking a full-time front desk/patient services role posted with a daytime shift. Located at 1388 Sand Hill Rd, the position handles patient check-in, documents, and scheduling while delivering compassionate, efficient service.

Responsibilities include managing medical records, insurance verification, copays, and referral processing to support patient care. Strong customer service and organizational skills are essential.

Qualifications

• High School Grad or Equiv required.
• 1+ years related experience preferred.

Responsibilities

• Facilitates medical record requests accurately and timely.
• Assists with daily closing procedures.
• Greets and directs patients in a friendly, welcoming, and timely manner.
• Demonstrates knowledge of department policies and procedures to assist patients appropriately.
• Answers the telephone and handles calls in a timely and friendly manner.
• Collects required documents such as insurance cards and photo IDs for encounters.
• Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate.
• Obtains appropriate medical records and patient information to support patient care needs.
• Distributes documentation within the AMR accurately and timely.
• Obtains insurance authorizations and verifies coverage prior to the patient's appointments.
• Notifies the patient of current status.
• Collects copays, deposits, deductibles, and self-pay payments at time of service.
• Establishes patient payment plans as required by policy.
• Processes patient referrals accurately and timely.

Education

High School Grad or Equiv

Job description

AdventHealth in Candler, North Carolina, is seeking a full-time front desk/patient services role posted with a daytime shift. Located at 1388 Sand Hill Rd, the position handles patient check-in, documents, and scheduling while delivering compassionate, efficient service.

Responsibilities include managing medical records, insurance verification, copays, and referral processing to support patient care. Strong customer service and organizational skills are essential.