Multisite Property Operations Manager - Miami

AvantStay, Inc.; Miami, Northern (FL, KY); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Generous paid time off

Company-sponsored insurance (medical,

Complimentary and discounted stays at 

Paid parental leave

Wellness stipend

Cell phone stipend

Mileage reimbursement

Job summary

AvantStay, Inc. seeks an Area Manager to oversee our Miami market properties, leading staff, optimizing operations, and maintaining owner relations.

You will travel between sites, supervise maintenance, housekeeping, and operations teams, and ensure guest satisfaction with timely issue resolution. Ideal candidates have 4+ years in multi-site property management and 2+ years in people and homeowner relations.

Qualifications

• 4+ years of property management experience with multi-site locations.
• 2+ years of experience in people management.
• 2+ years of in homeowner relations.
• Ability and availability to work weekends, holidays, and with an overall flexible schedule to fit current business needs.
• Ability to spend a majority of working time standing, walking, and driving to properties.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, stoop, and occasionally push, pull, and lift more than 25 lbs.
• Ability to execute on light maintenance needs.
• Excellent self-management skills, and the ability to prioritize and deliver work to meet tight deadlines and work in a fast paced environment.
• Basic skills in Microsoft Office (Excel, Word & PowerPoint); CRM knowledge is a plus

Responsibilities

• Directly supervising and managing market staff, including hiring, training, coaching, and evaluating performance and delegating tasks to field operations personnel.
• Serving as the main point of contact to establish and cultivate relationships with the owners of AvantStay properties by effectively communicating with them, reviewing their owner distribution statements, and keeping apprised of the status of their property.
• Supervising the progress and rectification of guest and homeowner issues and escalations, ensuring they are resolved within the designated time frame.
• Meeting and maintaining AvantStay standards and metrics related to owner satisfaction.
• Supervising and coordinating housekeeping or routine vacation rental maintenance tasks, such as changing linens, moving furniture, changing light bulbs, troubleshooting cable, or addressing wifi issues.
• Collaborating with other teams and evaluating maintenance, groundskeeping, and housekeeping operations at each property within the select market.
• Carrying out essential administrative duties to support daily operations and assigning tasks to team members as necessary.
• Ensuring all homes have appropriate inventory levels of consumables and linens for the select market.
• Conducting regular inspections of properties to ensure compliance with AvantStay standards and regulations.
• Addressing guest and homeowner concerns by responding in a timely manner to emails, calls, texts, Slack messages, and tickets.
• Traveling daily to various properties within the designated area to oversee operations and ensure compliance.
• Being available “On Call” after-hours for market support.

Skills

Property management

People management

Homeowner relations

Tools

Microsoft Office

Job description

AvantStay, Inc. seeks an Area Manager to oversee our Miami market properties, leading staff, optimizing operations, and maintaining owner relations.

You will travel between sites, supervise maintenance, housekeeping, and operations teams, and ensure guest satisfaction with timely issue resolution. Ideal candidates have 4+ years in multi-site property management and 2+ years in people and homeowner relations.