Multi-Market Property Operations Manager

AvantStay; Port Aransas (TX); On-site; USD 80,000 - 83,000; Full time

Benefits offered by this job

Health insurance

Generous PTO

Stay discounts

Parental leave

Fitness reimbursement

Mileage reimbursement

Job summary

AvantStay is seeking a Senior Area Manager to oversee day-to-day operations across multiple property markets. You will lead teams, delegate tasks, and ensure high standards and timely resolutions for guest and homeowner issues.

This role requires frequent travel among markets and close collaboration with maintenance, housekeeping, and operations teams to sustain AvantStay’s standards and guest satisfaction.

Qualifications

• 4+ years of property management experience, with multi-site locations and exposure to working with decentralized teams.
• 3+ years of experience in people management.
• 3+ years of experience working with external stakeholders including vendors and homeowners.
• Excellent self-management skills, and the ability to prioritize and deliver work to meet tight deadlines and work in a fast paced environment.
• Intermediate skills in Microsoft Office (Excel, Word & PowerPoint).
• Ability and availability to work weekends, holidays, and with an overall flexible schedule to fit current business needs.
• Ability to spend a majority of working time standing, walking, and driving to properties.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, stoop, and occasionally push, pull, and lift more than 25 lbs.

Responsibilities

• Manage multiple markets consisting of teams of one to ten employees
• Direct and delegate responsibilities effectively to local market team members
• Serve as the main point of contact to establish and cultivate relationships with the owners of AvantStay properties by effectively communicating with them, reviewing their owner distribution statements, and keeping them apprised of the status of their property.
• Supervise the progress and rectification of guest and/or homeowner issues and escalations, ensuring they are resolved within the designated time frame. Monitor the quality of the resolution and taking appropriate actions as needed to ensure guest and homeowner satisfaction.
• Supervise and coordinate housekeeping or routine vacation rental maintenance tasks, such as changing linens, moving furniture, changing light bulbs, troubleshooting cable, or addressing wifi issues.
• Collaborate with other teams on evaluating maintenance, groundskeeping, and housekeeping operations at each property within your markets.
• Carry out essential administrative duties to support daily operations and assign tasks to team members as necessary.
• Conduct regular inspections of properties to ensure compliance with AvantStay standards and regulations, as necessary, if market staff are unavailable.
• Being part of rotating “On Call” after hours for market support.

Skills

Property management

People management

Stakeholder management

Time management

Microsoft Office

Tools

Excel

Word

PowerPoint

Job description

AvantStay is seeking a Senior Area Manager to oversee day-to-day operations across multiple property markets. You will lead teams, delegate tasks, and ensure high standards and timely resolutions for guest and homeowner issues.

This role requires frequent travel among markets and close collaboration with maintenance, housekeeping, and operations teams to sustain AvantStay’s standards and guest satisfaction.