Multisite Patient Care Coordinator (Float)

Pain Physicians Of Wisconsin Sc; Franklin (WI); On-site; USD 32,000 - 45,000; Full time

Job summary

Pain Physicians of Wisconsin is looking for a Patient Care Coordinator for a float position in Franklin, WI. This full-time role involves patient registration, insurance verification, scheduling, and handling inquiries across multiple locations.

Candidates should have excellent customer service, strong communication, and experience with Microsoft Office. The position reports to the PCC Manager and requires a professional, empathetic manner.

Qualifications

• High school diploma or equivalent.
• At least five years of related experience; healthcare setting preferred.
• Strong organizational, communication, and analytical skills under pressure.
• Ability to promote a favorable PPW image with patients and providers.
• Team player with excellent customer service.
• Knowledge of Microsoft Office.

Responsibilities

• Greet and register patients upon arrival.
• Verify insurance and demographics at visits.
• Explain balances and collect funds.
• Collect copays and issue receipts.
• Schedule appointments per guidelines.
• Answer multi-line phone and transfer calls.
• Demonstrate general ASC/clinic procedures.
• Provide courteous, clear patient communications.
• Maintain waiting area tidy.
• Show empathy and explain policies while ensuring safety.
• Remind providers of service delays.
• Assist distressed patients and arrange transport as needed.
• Ensure vendors/visitors sign in.
• Handle cash/checks/credit receipts until balanced.
• Sort mail and deliver outgoing mail.
• Liaison between site and off-site staff; monitor workflow.
• Assist site manager with scheduling, timekeeping, and invoicing.

Skills

Customer service

Phone handling

Scheduling

Insurance verification

Data entry

Education

High school diploma

Tools

Microsoft Office

Job description

Pain Physicians of Wisconsin is looking for a Patient Care Coordinator for a float position in Franklin, WI. This full-time role involves patient registration, insurance verification, scheduling, and handling inquiries across multiple locations.

Candidates should have excellent customer service, strong communication, and experience with Microsoft Office. The position reports to the PCC Manager and requires a professional, empathetic manner.