Multi-Site Patient Care Coordinator (Float)

PAIN PHYSICIANS OF WISCONSIN SC; Kenosha (WI); On-site; USD 33,000 - 45,000; Full time

Job summary

Pain Physicians of Wisconsin seeks a Patient Care Coordinator for a float position in Franklin, WI. You will verify insurance, collect co-pays, register patients, schedule appointments, and answer multi-line calls, while presenting a courteous, professional image and ensuring smooth front-desk operations across ASC or clinic sites.

The role is full-time, non-exempt, and involves supporting multiple locations weekly, upholding PPW standards and delivering excellent patient service and accurate

Qualifications

• High School diploma or equivalent.
• At least five years of related experience required; preferably in a healthcare setting.
• Strong organizational, judgment, communication, and analytical skills; sometimes under pressure.
• Ability to promote favorable PPW image with patients, providers, insurance companies and the public.
• Ability to contribute to a team environment and independently, to provide excellent customer service.
• Evidence of leadership qualities. Frequently contributing to the improvement of the department and participate in committee participation, task force, etc.
• Working knowledge of Microsoft Office.

Responsibilities

• Greet and register each patient as they arrive.
• Verify insurance and patient demographic information at each visit.
• Provide information concerning outstanding patient balances and collect outstanding funds.
• Collect co-pays and create patient receipts.
• Schedule appointments following the PPW Scheduling Guidelines.
• Answer a multi-line phone and transfer appropriately.
• Demonstrate general knowledge of ASC and clinic procedures and answer general questions related to them.
• Apply appropriate customer service skills and proactive communication when dealing with patients.
• Speak clearly in a mature, professional manner.
• Maintain the patient waiting area in a neat and clean condition.
• Demonstrate patience, compassion, kindness and empathy. Provide clear explanations of appropriate patient-related policies and always maintain safety and dignity of patient.
• Ensure patient schedule by reminding provider of service delays.
• Assist ill or distraught patients, as necessary. Telephoning taxis or family members, where necessary, for transportation.
• Notify ASC RN Manager or designee of difficulties.
• Ensure all vendors/visitors sign-in and wear appropriate identification.
• Responsible for incoming cash, checks and credit card receipts until balanced and deposited by manager/designee.
• Open and sort all outgoing mail; deliver outgoing mail to post office at end of day.
• In addition, have demonstrated competency and routinely-type duties in at least one of: Resource liaison; Administration.

Skills

Strong organizational skills

Communication

Analytical skills

Team player

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Pain Physicians of Wisconsin seeks a Patient Care Coordinator for a float position in Franklin, WI. You will verify insurance, collect co-pays, register patients, schedule appointments, and answer multi-line calls, while presenting a courteous, professional image and ensuring smooth front-desk operations across ASC or clinic sites.

The role is full-time, non-exempt, and involves supporting multiple locations weekly, upholding PPW standards and delivering excellent patient service and accurate