Patient Care Coordinator - Float Position

PAIN PHYSICIANS OF WISCONSIN SC; Kenosha (WI); On-site; USD 33,000 - 45,000; Full time

Job summary

Pain Physicians of Wisconsin seeks a Patient Care Coordinator for a float position in Franklin, WI. You will verify insurance, collect co-pays, register patients, schedule appointments, and answer multi-line calls, while presenting a courteous, professional image and ensuring smooth front-desk operations across ASC or clinic sites.

The role is full-time, non-exempt, and involves supporting multiple locations weekly, upholding PPW standards and delivering excellent patient service and accurate

Qualifications

• High School diploma or equivalent.
• At least five years of related experience required; preferably in a healthcare setting.
• Strong organizational, judgment, communication, and analytical skills; sometimes under pressure.
• Ability to promote favorable PPW image with patients, providers, insurance companies and the public.
• Ability to contribute to a team environment and independently, to provide excellent customer service.
• Evidence of leadership qualities. Frequently contributing to the improvement of the department and participate in committee participation, task force, etc.
• Working knowledge of Microsoft Office.

Responsibilities

• Greet and register each patient as they arrive.
• Verify insurance and patient demographic information at each visit.
• Provide information concerning outstanding patient balances and collect outstanding funds.
• Collect co-pays and create patient receipts.
• Schedule appointments following the PPW Scheduling Guidelines.
• Answer a multi-line phone and transfer appropriately.
• Demonstrate general knowledge of ASC and clinic procedures and answer general questions related to them.
• Apply appropriate customer service skills and proactive communication when dealing with patients.
• Speak clearly in a mature, professional manner.
• Maintain the patient waiting area in a neat and clean condition.
• Demonstrate patience, compassion, kindness and empathy. Provide clear explanations of appropriate patient-related policies and always maintain safety and dignity of patient.
• Ensure patient schedule by reminding provider of service delays.
• Assist ill or distraught patients, as necessary. Telephoning taxis or family members, where necessary, for transportation.
• Notify ASC RN Manager or designee of difficulties.
• Ensure all vendors/visitors sign-in and wear appropriate identification.
• Responsible for incoming cash, checks and credit card receipts until balanced and deposited by manager/designee.
• Open and sort all outgoing mail; deliver outgoing mail to post office at end of day.
• In addition, have demonstrated competency and routinely-type duties in at least one of: Resource liaison; Administration.

Skills

Strong organizational skills

Communication

Analytical skills

Team player

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Patient Care Coordinator - Float Position

Full Time Franklin, WI, US

Patient Care Coordinator

Department: ASC or Clinic

Location: ASC or Clinic

Reports To: PCC Manager

Employment Status: Full Time

FLSA Status: Non-Exempt

About the Employer

Founded in November of 2020, Pain Physicians of Wisconsin is a group of Physicians, Nurse Practitioners, Physician Assistants, and a great group of support staff serving the southeast region of Wisconsin. The goal of our pain treatment team is to help our patients live their healthiest lives possible by easing pain symptoms and restoring function and movement. Learn more about PPWhealth by visiting our website at www.ppwhealth.com .

PositionSummary

This position is responsible for verification of information during patient registration process, direct incoming phone communication to appropriate location and person within the organization, and for the scheduling of future patient appointments. This position is responsible displaying a positive company image while providing excellent customer service to ensure a desirable visit for patients and visitors. This position is a "FLOAT" role, meaning you will be covering multiple locations per week.

• Greetandregistereachpatientas theyarrive.
• Verifyinsuranceandpatientdemographicinformationateachvisit.
• Provideinformationconcerningoutstandingpatientbalancesandcollectoutstandingfunds.
• Collectco-paysand createpatientreceipts.
• Schedule appointmentsfollowingthePPWSchedulingGuidelines.
• Answera multi-linephoneandtransferappropriately.
• DemonstrategeneralknowledgeofASC and clinic proceduresandanswersgeneralquestionsrelatedtothem.
• Apply appropriate customer service skills and proactive communicationwhen dealing with patients.Speakclearlyandinamature,professionalmanner.
• Maintain the patient waiting area in a neat and clean condition.
• Demonstratepatience, compassion, kindness and empathy. Provide clear explanations of appropriatepatient-relatedpoliciesandalways maintain safety and dignity of patient.
• Ensurepatientschedulebyremindingproviderofservicedelays.
• Assistillordistraughtpatients,asnecessary. Telephonetaxisorfamilymembers,wherenecessary,fortransportation. Notify ASC RN Manager or designee of difficulties.
• Ensureallvendors/visitorssign-inandwearappropriateidentification.
• Responsibleforincomingcash,checks and creditcardreceiptsuntilbalancedand depositedbymanager/designee.
• Openandsortallofficemail.Deliveroutgoingmailto postofficeatendofday.
• Inaddition,havedemonstratedcompetencyandroutinelype1formdutiesinatleastoneofthefollowing:
  • Resource: Liaison between site and off-site staff and RN Manager. Responsible for day to day monitoring of workflow and scheduling in the outreach areas; act as a resource to the staff for operational issues and to any other customer who needs assistance. Work with RN Manager to assist with new locations in terms of workflow, IT equipment, contacts, and staffing.
  • Administration : Assist site manager with duties such as time keeping, scheduling, staff evaluations, invoices, petty cash, etc. Help support corporate Quality Assessment and Performance Improvement initiatives as a member of the team.

Qualifications

• HighSchooldiplomaorequivalent.
• Atleast fiveyearsofrelatedexperiencerequired;preferablyinahealthcaresetting.
• Strongorganizational,judgment,communication,andanalyticalskills;sometimesunderpressure.
• Ability to promote favorable PPW image with patients, providers, insurance companies and the public.
• Ability to contribute to a team environment and independently, to provide excellent customer service.
• Evidence of leadership qualities. Frequently contributing to the improvement of the department and participate in committee participation, task force, etc.
• Working knowledge of Microsoft Office.

Please note that this job description is intended to describe the general nature and level of work being performed by the employee(s) assigned to this job. The content contained therein is not intended to represent an exhaustive list of all duties, responsibilities, and activities required. Duties, responsibilities, and activities may change at any time, with or without notice, and additional work may be assigned as appropriate.

We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital or veteran status, the presence of non-job-related disability, or any other legally protected status.