Multisite IT Systems Specialist | Networking & Security Pro

MDB Health Services; Flowood (MS); On-site; USD 55,000 - 75,000; Full time

Job summary

MDB Health Services is seeking an IT Systems Specialist to provide training, support, and troubleshooting across our distributed facilities. You will manage user accounts, secure networks, and assist with deployments of new technologies to support clinical and administrative teams.

The role requires hands-on experience with Windows and macOS, AD, VPN, and security patches, plus strong communication to assist end users at multiple sites in Mississippi and surrounding states.

Qualifications

• Bachelor’s degree or equivalent work experience in Computer Science, Information Technology, or a related field.
• 1 to 3 years proven experience as an IT Systems Specialist, Network Technician, or similar role.
• Strong knowledge of desktop operating systems (Windows, macOS) and software applications (Microsoft 365, Google Workspace, DNS filter management, antivirus software, etc.).
• Solid understanding of networking protocols and services (TCP/IP, DNS, DHCP, VPN) and hands‑on experience managing network infrastructure (switches, routers, wireless access points).
• Proficiency in troubleshooting hardware, software, and network connectivity issues.
• Excellent problem‑solving and analytical skills to diagnose and resolve technical issues.
• Strong communication and interpersonal skills to patiently and effectively interact with end users and provide exceptional customer service.
• Ability to work independently and prioritize tasks in a fast‑paced, multi‑site environment.
• Relevant certifications such as CompTIA A+, CompTIA Network+, Cisco CCNA, Microsoft Certified Desktop Support Technician (MCDST), or similar certifications are desirable.

Responsibilities

• Provide technical support and troubleshooting assistance to end users via phone, email, remote, or in‑person
• Diagnose and resolve hardware and software issues related to desktop and laptop systems, printers, peripherals, and other IT equipment
• Install, configure, and maintain operating systems, software applications, and security patches
• Manage user accounts, permissions, and access rights in Active Directory, Microsoft Entra ID, and other relevant systems
• Configure, monitor, and maintain local and wide area networks (LAN/WAN), ensuring secure and reliable connectivity across multiple locations
• Troubleshoot network routing, switching, wireless, and VPN connectivity issues
• Manage company‑wide network security tools, firewalls, and filtering
• Assist in planning, testing, and implementation of new technologies, including hardware, software, and network upgrades
• Document and maintain accurate records of hardware inventory, support requests, resolutions, and system/network configurations
• Provide training and guidance to end users on the effective use of desktop systems and software applications
• Stay up to date with emerging technologies and industry trends to enhance technical knowledge and skills
• Maintain IT policies, procedures, and security guidelines to ensure the confidentiality and integrity of organizational data and compliance standards
• Special projects as assigned

Skills

Desktop OS

Networking protocols

Troubleshooting

Customer service

Communication

Independent work

Education

Bachelor’s degree in CS/IT or related

Tools

Microsoft 365

Google Workspace

Active Directory

DNS filter management

Antivirus software

Job description

MDB Health Services is seeking an IT Systems Specialist to provide training, support, and troubleshooting across our distributed facilities. You will manage user accounts, secure networks, and assist with deployments of new technologies to support clinical and administrative teams.

The role requires hands-on experience with Windows and macOS, AD, VPN, and security patches, plus strong communication to assist end users at multiple sites in Mississippi and surrounding states.