IT Specialist

Creative Business Solutions; Gulfport (MS); On-site; USD 50,000 - 70,000; Full time

Job summary

Creative Business Solutions is seeking an experienced IT Support Specialist to provide onsite technical support for the Naval Branch Health Clinic in Gulfport, MS. This role focuses on assisting clinical and administrative users while adhering to Department of Defense cybersecurity standards.

The ideal candidate should possess strong troubleshooting skills, have desktop support experience, and be customer-focused. Responsibilities include technical support for end users, troubleshooting issues, and maintaining IT equipment inventory.

This position offers a Monday–Friday schedule with occasional after-hours support.

Qualifications

• Must be able to obtain and maintain NACLC / IT-II eligibility.
• Experience supporting Windows environments and desktop hardware/software.
• Ability to lift and move equipment up to 60 lbs.

Responsibilities

• Provide Tier I/II technical support for clinical and administrative end users.
• Troubleshoot hardware, software, printer, and network connectivity issues.
• Install, configure, and deploy desktops and laptops.

Skills

Troubleshooting skills

Customer service skills

Communication skills

Education

Bachelor’s degree in IT or related field with 2+ years experience

High school diploma/GED with 5+ years experience

Tools

Active Directory

SCCM

DHCP/DNS

Ticketing systems

Job description

Position Overview

We are seeking an experienced IT Support Specialist to provide onsite technical support for the Naval Branch Health Clinic in Gulfport, MS. This role will support clinical and administrative users in a fast-paced healthcare environment while ensuring compliance with Department of Defense (DoD) cybersecurity standards.

The ideal candidate will have strong troubleshooting skills, hands-on desktop support experience, and a customer-focused mindset.

Responsibilities

• Provide Tier I/II technical support for clinical and administrative end users
• Troubleshoot hardware, software, printer, and network connectivity issues
• Install, configure, image, and deploy desktops and laptops
• Respond to and document service desk tickets within established SLA requirements
• Support Microsoft Windows operating systems and Microsoft Office applications
• Perform software installations, patching, and system updates
• Assist with LAN/WLAN and basic network troubleshooting
• Maintain inventory tracking and lifecycle documentation for IT equipment
• Deliver end-user training and excellent customer support

Education

• Bachelor’s degree in Information Technology, Computer Science, or related field with 2+ years of experience
• OR
• High school diploma/GED with 5+ years of professional IT support experience

Clearance Requirement

• Must be able to obtain and maintain NACLC / IT-II eligibility

Requirements

• U.S. Citizenship required
• Experience supporting Windows environments, desktop hardware/software, and basic networking
• Strong troubleshooting, communication, and customer service skills
• Ability to lift and move equipment up to 60 lbs

Required Certification

• Active DoD 8570 IAT Level II certification required (Security+ or equivalent)

Preferred Qualifications

• Experience with Active Directory, SCCM, DHCP/DNS, and ticketing systems
• Microsoft and/or Cisco certifications preferred
• Prior healthcare, military, or government IT support experience strongly preferred

Location and Schedule

Gulfport, Mississippi — Monday–Friday schedule with occasional after-hours/weekend support

Applicants selected will be subject to a government background investigation and must meet eligibility and suitability requirements

Creative Business Solutions, Inc. is an Affirmative action plan/equal employer opportunity and American Disabilities Act organization (AAP/EEO/ADA)