IT Systems Specialist: Multi‑Site Support & Security

Highwood USA; Hazleton (Luzerne County); On-site; USD 52,000 - 76,000; Full time

Job summary

Highwood USA is seeking an IT Systems Specialist to install, troubleshoot, and maintain IT systems that boost efficiency and security across the business. You will handle on-site and remote support for PCs, printers, and network components, while ensuring AD, RDP, Office 365, and VPN security are up to date.

The role requires 2–5 years of IT support experience and an Associate’s degree. Certifications like A+, Network+, and Security+ are advantageous.

Qualifications

• Associate’s degree required.
• 2–5 years of IT support/helpdesk experience.
• CompTIA A+ (Preferred)
• CompTIA Networking+ (Recommended)
• CompTIA Security+ (Nice to have)

Responsibilities

• Helpdesk and day to day workstation and application troubleshooting utilizing remote support tools.
• Resolving technical issues in a Windows environment, including on-prem Active Directory, Microsoft Remote Desktop, Office 365, Cisco AnyConnect, and Delmiaworks IQMS
• Remediation of security vulnerabilities as detected
• Creation and maintenance of user facing “how-to” and internal documentation
• Investigating and resolving trouble ticket items and making necessary repairs
• Onsite and remote support tackling day-to-day maintenance and repair of computers, printers, scanners, and network components
• Installing and testing network cabling
• Coordinating and implementing network software patches and upgrades
• Multi-Site Support for enterprise data, voice and video networks
• Administering enterprise wide security policies and systems
• Monitoring long-term information security and privacy strategy
• Planning and upgrading network installation projects
• Working with outside vendors for monitoring, new installations, upgrades, patches, and other support

Skills

Helpdesk

Windows support

Active Directory

Remote support tools

Documentation

Communication

Team player

Education

Associate’s degree

Tools

Microsoft Remote Desktop

Office 365

Cisco AnyConnect

IQMS (DelmiaWorks)

Active Directory

Job description

Highwood USA is seeking an IT Systems Specialist to install, troubleshoot, and maintain IT systems that boost efficiency and security across the business. You will handle on-site and remote support for PCs, printers, and network components, while ensuring AD, RDP, Office 365, and VPN security are up to date.

The role requires 2–5 years of IT support experience and an Associate’s degree. Certifications like A+, Network+, and Security+ are advantageous.