Multisite Guest Experience Leader — Hospitality Excellence

Compass Group, North America; Dallas (TX); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement Plan

Paid Time Off

Job summary

Eurest, part of Compass Group USA, is seeking a hospitality-focused Guest Experience Manager to elevate service across a national corporate dining portfolio. You will coordinate onsite service teams, train staff on engagement systems, and monitor metrics to close service gaps.

This is an on-site role with 3-4 days per week in various locations and travel estimated at 50-70%. Responsibilities include owning guest experience strategy, leading training, and collaborating with portfolio leadership

Qualifications

• 5+ years of hospitality experience with food & beverage leadership
• Solid knowledge of fine dining, wine pairing, and service steps
• Ability to thrive in a fast-paced environment
• Experience in staff management and development in food service
• Proficient with project management tools and ability to meet scope/budget/timeline
• Strong verbal and written communication across all levels

Responsibilities

• Owns guest experience strategy for a multi-state portfolio
• Develops relationships with client and teams to hit KPIs
• Conducts engagement tours and reviews locations for improvements
• Leads hands-on training on service standards and technologies
• Implements Platinum Service standards across teams
• Plans activations and celebrations with onsite culinary/management teams
• Audits and coaches staff to uphold Eurest standards

Skills

Hospitality management

Training development

Customer service

Project management

Communication

KPI tracking

MS Excel

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

POS software

Job description

Eurest, part of Compass Group USA, is seeking a hospitality-focused Guest Experience Manager to elevate service across a national corporate dining portfolio. You will coordinate onsite service teams, train staff on engagement systems, and monitor metrics to close service gaps.

This is an on-site role with 3-4 days per week in various locations and travel estimated at 50-70%. Responsibilities include owning guest experience strategy, leading training, and collaborating with portfolio leadership