Guest Experience Leader - On-Site, Multi-State Portfolio

Eurest USA; Charlotte (NC); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts

Paid Parental Leave

Personal Leave

Job summary

Eurest USA is seeking a hospitality‑obsessed Guest Experience Manager to elevate service across a large national corporate dining portfolio. You will partner with portfolio leadership to coordinate onsite teams, train staff on enhanced engagement systems, and use metrics to close gaps in service delivery.

This is an on‑site role with 3–4 days on location and 50–70% travel. You will drive the guest experience, build client relationships, and ensure Platinum Service standards across multiple

Qualifications

• 5+ years in hospitality with food and beverage management and leading training initiatives.
• Knowledge of fine dining, wine pairing, and service steps.
• Comfortable in fast-paced environments.
• Experience in staff management and development.
• Familiarity with project management software and best practices.
• Ability to meet scope, budget, and timelines on projects.
• Ability to identify and track KPIs.
• Strong verbal and written communication.
• Proficiency with MS Word/Excel/Outlook and restaurant systems.
• Creativity in problem solving and passion for hospitality trends.

Responsibilities

• Owns guest experience strategy for a multi-state portfolio.
• Lead training and engage teams to raise service standards.
• Conduct engagement tours and on-site coaching across locations.
• Collaborate with culinary and management to activat e guest experiences.
• Audit standards and coach staff on service, merchandizing, safety, and recovery.

Skills

Hospitality leadership

Training development

Guest service

Project management

KPIs tracking

Communication

MS Word

MS Excel

MS Outlook

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Restaurant software

Job description

Eurest USA is seeking a hospitality‑obsessed Guest Experience Manager to elevate service across a large national corporate dining portfolio. You will partner with portfolio leadership to coordinate onsite teams, train staff on enhanced engagement systems, and use metrics to close gaps in service delivery.

This is an on‑site role with 3–4 days on location and 50–70% travel. You will drive the guest experience, build client relationships, and ensure Platinum Service standards across multiple