GUEST EXPERIENCE MANAGER

Eurest USA; Charlotte (NC); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts

Paid Parental Leave

Personal Leave

Job summary

Eurest USA is seeking a hospitality‑obsessed Guest Experience Manager to elevate service across a large national corporate dining portfolio. You will partner with portfolio leadership to coordinate onsite teams, train staff on enhanced engagement systems, and use metrics to close gaps in service delivery.

This is an on‑site role with 3–4 days on location and 50–70% travel. You will drive the guest experience, build client relationships, and ensure Platinum Service standards across multiple

Qualifications

• 5+ years in hospitality with food and beverage management and leading training initiatives.
• Knowledge of fine dining, wine pairing, and service steps.
• Comfortable in fast-paced environments.
• Experience in staff management and development.
• Familiarity with project management software and best practices.
• Ability to meet scope, budget, and timelines on projects.
• Ability to identify and track KPIs.
• Strong verbal and written communication.
• Proficiency with MS Word/Excel/Outlook and restaurant systems.
• Creativity in problem solving and passion for hospitality trends.

Responsibilities

• Owns guest experience strategy for a multi-state portfolio.
• Lead training and engage teams to raise service standards.
• Conduct engagement tours and on-site coaching across locations.
• Collaborate with culinary and management to activat e guest experiences.
• Audit standards and coach staff on service, merchandizing, safety, and recovery.

Skills

Hospitality leadership

Training development

Guest service

Project management

KPIs tracking

Communication

MS Word

MS Excel

MS Outlook

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Restaurant software

Job description

Other Forms of Compensation:

As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.

Position Title: [[title]]

Salary: $100000 - $110000 / yr

Other Forms of Compensation:

As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.

Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest.

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email [e-mail].

Job Summary

Eurest is seeking a hospitality obsessed Guest Experience Manager to drive exceptionally elevated service across a prestigious, sizeable national corporate dining portfolio. This person is instrumental in assessing hospitality operations, steps of service, service recovery - in short, all the touch points that turn "ok" service into "wow worthy" execution. The Guest Experience Manager partners with portfolio leadership to optimize the guest and employee experience by coordinating onsite service teams, training team members on enhanced engagement systems, and utilizing key metrics to track and close service delivery gaps. Please note - this is an in unit role - you'll be on site 3 to 4 days per week (locally / regionally / nationally). Expected travel at 50% - 70%.

Key Responsibilities: Experience Facilitation

• Owns the guest experience strategy for a multi state portfolio, with the goal of providing top-notch service to the client, and our guests
• Drives and develops self and team towards building strong relationships with the client and achievement of key performance indicators
• Conducts engagement tours and daily reviews of all locations related to guest experience, noting areas of improvement and areas of success
• Conducts hands‑on, in‑person training with new and existing staff on service standards, role requirements & technologies
• Reviews existing service standards and implements Platinum Service standards into the employee/guest experience through the collaboration of the different service teams to optimize service delivery including but not limited to Pre‑Shift Huddles
• Collaborates and plans activations/celebrations to engage guests with the onsite culinary and management team
• Oversees client and Eurest standards through auditing and coaching/course correcting all staff members in areas of, but not limited to, guest‑facing communication, merchandising, uniform compliance, environmental and food safety, service recovery

Project Management

• Determines and defines hospitality service projects - scope and objectives
• Predicts resources needed to reach objectives and manage resources in an effective and efficient manner
• Measures project performance to identify areas for improvement

Qualifications

• 5+ years of previous experience in hospitality, with food and beverage management, to include experience with leading training development & implementation efforts that drive exceptional guest service
• High level knowledge of fine dining, food & wine pairing, and steps of service
• Comfortable in an ever‑changing and fast‑paced environment
• A working knowledge of food preparation and presentation is preferred
• Experience in restaurant/food service staff management and development is preferred
• Strong familiarity with project management software tools, methodologies, and best practices
• Proven ability to complete projects according to outlined scope, budget, and timeline
• Ability to identify and track relevant KPIs
• Excellent verbal and written communication skills - you're an emotionally intelligent, proactive communicator who can effectively train & message across all levels of associates
• Must be able to use relevant computer applications (Microsoft word, excel, outlook; restaurant‑specific software including point‑of‑sale registers and business metric applications preferred)
• Proven ability to solve problems creatively with attention to detail and critical thinking skills
• Passion for the latest trends and innovations in hospitality and food services

Associates At Eurest Are Offered Many Fantastic Benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2026/01/2026_Wage-Transparency_Eurest.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Eurest maintains a drug‑free workplace.

Applications are accepted on an ongoing basis.