Multisite Customer Experience Specialist

The Sherwin-Williams Company; New Lenox (IL); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid time off

Job summary

The Sherwin-Williams Company is seeking a full-time Customer Service Specialist to support retail and wholesale customers at Store #3265 in Frankfort, IL, with 20% coverage at nearby locations. You will help customers choose the right Sherwin-Williams products, resolve concerns, and maintain store standards.

Minimum requirements include 18+ years, legal work status in the U.S., a valid driver's license, and the ability to lift up to 50–70 lbs.

Qualifications

• Must be at least eighteen (18) years old.
• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Must have a valid, unrestricted Driver's License.
• Ability to lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Must be able to work evenings and weekends as scheduled.
• Internal Sherwin-Williams employees must have a rating of at least Meets Expectations (3).
• Internal Sherwin-Williams employees must have completed HR Cloud eLearning courses.

Responsibilities

• Assist customers and determine their needs; answer questions about Sherwin-Williams products and recommend right solutions.
• Resolve customer concerns promptly and ensure maximum client satisfaction.
• Maintain high quality and visual standards of products and store; support sales goals.
• Work at Store #3265 and cover hours at Orland Hills, New Lenox, Homer Glen, and Lockport stores as needed.

Skills

Customer service

Sales goals

Bilingual (multi-language)

Education

High School diploma or GED

Tools

Tinting equipment

Job description

The Sherwin-Williams Company is seeking a full-time Customer Service Specialist to support retail and wholesale customers at Store #3265 in Frankfort, IL, with 20% coverage at nearby locations. You will help customers choose the right Sherwin-Williams products, resolve concerns, and maintain store standards.

Minimum requirements include 18+ years, legal work status in the U.S., a valid driver's license, and the ability to lift up to 50–70 lbs.